FFE Transportation Services · 16 hours ago
Customer Service Representative
Lemont, IL
Full-time
Onsite
Mid Level
3+ years expFFE Transportation Services, Inc. is seeking a Customer Service Representative for their Lemont, IL location. This role involves performing customer service functions, managing customer-related situations, and ensuring customer satisfaction through effective communication and problem resolution.
Freight ServiceTransportation
Responsibilities
Perform customer service functions related to the business
Responsible for daily hands-on customer related situations, account development and customer satisfaction
Commit to and receive detailed customer load information by telephone, fax or electronic tendering
Accurately and timely input all load information into the operating system
Serve as customer’s first line of communication and refer customer to the proper department as necessary
Use exceptional telephone skills to present a quality-oriented image where the customer is treated in a consistent, courteous and efficient manner so that the impress reflect excellence
Manage service issues by researching and coding all applicable service failures in the system
Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation
Assist in collecting and maintain current customer information in the operating system
Communicate service issues, declined business and new business opportunities to the sale department
Communicate effectively and professionally with customer, operations personnel and executive management
Perform any other reasonable related job duties as required by customer as assigned by Director of Customer Service or Customer Service Manager
Regular and reliable attendance is required
Other duties as assigned by management
Qualification
Required
3 years of recent customer service experience
This is NOT an entry level, administrative position; it required the skills of a well-seasoned customer service professional
Must be able to demonstrate the skills outlined in the Job Description
HS Diploma or Equivalent
Demonstrate keyboarding, data entry, and 10-key experience
Excellent communication skills both verbal and written
Ability to thrive and enjoy in fast paced environment
Excellent organizational skills
Regular and reliable attendance is required
Preferred
Transportation industry or Logistics experience preferred
Working knowledge and experience with AS400 and EDI
Benefits
Medical
Dental
Vision
Matching 401(k) retirement plan
$25,000 in company paid life insurance
Disability plans
Vacation
Sick time
More
Company
FFE Transportation Services
Today, we are the United States' largest Less than Truckload asset-based temperature-controlled trucking company.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nick Cook
VP, Chief Information Officer
Company data provided by crunchbase