Martinique New York on Broadway, Curio Collection by Hilton · 9 hours ago
Front Office Manager - Martinique New York on Broadway, Curio Collection by Hilton
New York, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expMartinique New York on Broadway, Curio Collection by Hilton is seeking a full-time Front Office Manager to join their guest services team. The role involves directing and administering Front Office operations to ensure outstanding guest service and financial profitability, while managing a team of guest service agents and bellpeople.
Hospitality
Responsibilities
Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Ensure compliance with Company standards
Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
Complete audit procedures, as needed
Recruit, interview and train team members
Qualification
Required
Minimum of 2 years' management experience in either front office or housekeeping with a Local 6 union team
Availability to work both AM, PM and overnight shifts as needed, any day of the week/weekends/holidays as needed
Preferred
Previous experience with either luxury or lifestyle hotel brands
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Company
Martinique New York on Broadway, Curio Collection by Hilton
Located between bustling Herald Square and trendy NoMad in Midtown Manhattan, the magnificently maintained Beaux-Arts building is a designated New York City landmark.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase