Apply on Employer Site

Leidos · 9 hours ago

Computer User Support Technician

Piketon, OH

Full-time

Onsite

Mid Level

$46K/yr - $82K/yr

4+ years exp

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. The Computer User Support Technician will provide end-user support for infrastructure and remediation contractors, ensuring that all end user needs are met and delivering a range of IT services.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provides break-fix support of existing/new hardware, software, and system initiatives directly to end-users

Responsible for providing direct user support for standard desktop utilities and business applications

Serves as a helpdesk contact for the site IT services

Performs day-to-day IT maintenance and operational activities including desktop support

Informs IT system administrators of problems to be resolved and coordinates the resolution between the service administrator and the functional users

Installs, upgrades, maintains, and modifies desktop software including operating systems, office suites and other business productivity applications and functional applications

Supports efforts to maintain desktop software and hardware inventories

Maintains related documentation and technical information

Demonstrates a personal commitment to safety and quality

Able to lift/move up to 10lbs

Documents issues and progress in ticketing system (Track-it!)

Identifies, researches, and resolves technical problems for users, IT staff, and operational specialists

Escalates more complex problems to more senior technicians and higher tiered support (hardware and software technologists)

Deployment and retrieval of devices to end users, including a brief tutorial to familiarize the user with the device

Assesses user needs through remote utilities. Recommends hardware and software to end users

Familiar with standard concepts, practices, and procedures

Relies on experience and judgment to plan and accomplish goals

Accomplishes all tasks as appropriately assigned or requested

Qualification

Windows workstation supportPCDesktop hardwareCustomer service orientationWindows 11 knowledgeCompTIA A+ certificationAnalytical skillsHigh-pressure task executionProblem-solving abilitiesCommunication skills

Required

Must be able to obtain and maintain a U.S. Department of Energy (DOE) security clearance at an L level

Typically requires high school diploma and 4-6 years of prior relevant experience

Knowledge of PC and desktop hardware; experience in a Windows environment provisioning, deploying, troubleshooting, and resolving any hardware, software, or other technical issues

Knowledge in Windows 11 image/platforms

Strong, demonstrated customer service orientation

Proven analytical and problem-solving abilities to mitigate end user down time

Ability to effectively prioritize and execute tasks in a high-pressure environment

Good written, oral, and interpersonal communication skills