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Stanford Health Care · 9 hours ago

Manager, Software Development – Academic Application Services

Palo Alto, CA

Full-time

Hybrid

Senior Level

$74.73/hr - $99.04/hr

5+ years exp

Stanford Health Care is seeking a hands-on Software Engineering Manager to lead Agile Scrum teams in delivering web applications for the School of Medicine. This role involves technical leadership, product stewardship, and collaboration with various stakeholders to ensure efficient IT service delivery.

Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Assess user needs through periodic onsite visits to provide support and proactive service, including analysis of opportunities to take advantage of existing tools and workflows

Act as a focal point for communicating related system problems within the department and collaborate with other IT teams on changes, fixes, and updates

Identify high level business and information system requirements and recommend business process/workflow redesign to stakeholders where applicable

Guide requirements gathering and solution design activities including the design of workflows as it relates to area of responsibility

Negotiate resolution of conflicting requirements across the agencies and/or departments

Set and measure performance objectives and provide regular one-on-one feedback to all members of the team

Hire, evaluate the performance of and implement corrective action, up to and including termination, for assigned staff as necessary. Address individual staff performance problems as needed

Manage delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for the suite of applications in the responsibility area

Develop relevant metrics, measure and publish the performance of the services provided and enable continuous improvement activities in collaboration with peer groups

Ensure both foundation and community physicians have a high level of customer satisfaction for services and products provided

Effectively support and fulfill the vision of SHC for developing these services and capabilities to support growth and outreach business initiatives

Be appropriately trained and advocate the use of Process Excellence methodologies approved within SHC such as Lean

Work closely with all other IT management personnel in identifying, evaluating, and selecting and implementing specific information technology which support the business plans and IT strategies

Define procedures that are compliant with hospital and departmental policies

Assist with the preparation of budget for IT systems and services related to area of responsibility

Keep abreast of new developments, and forecasts future trends in the areas of health care IT management. Maintain a strong understanding of technology and its application to achieve medical and business objectives

Prepare analysis and or proposals for other enterprise departments when necessary. Serve as an internal consultant to other IT management staff, and operations community as needed

Coach, mentor and manage staff to implement, maintain and support all related software, configurations and workflows

Support Director and other associates with marketing efforts and other educational events as assigned

Support research and publish “white papers” and “decision point documents” for use in the department, user communities, Care Delivery Council, and Executive IT Steering Committee as assigned

Collaborate with other managers and leads to develop an effective on-call rotation schedule across various teams for 24/7 support

Provide ongoing troubleshooting, support, and maintenance of applications; including 24/7 on call coverage as required

Qualification

Software Development processesEMR systems developmentProject managementHealthcare backgroundInformation technology disciplinesProcess improvementCustomer orientationInterpersonal skillsTeam management

Required

Bachelor's Degree in a work-related discipline/field from an accredited college or university

Five (5) years of progressively responsible and directly related work experience

Healthcare background, experience and performance that promotes a high level of credibility with clinical professionals

Knowledge Software Development processes and best practices. Hands on experience and capability preferred

Knowledge of interworking and experience developing and configuring EMR systems

Knowledge and understanding of goals and the interdependencies of functional departments and groups (in health care industry) and the ability to lead large-scale complex IT projects in addressing overall business needs

Knowledge and ability to direct a staff in integrating information technology services with the work requirements and deliverables of the unit

Knowledge of informational technology disciplines; eg, network operations, databases, software applications and interfaces, production operations, quality assurance and systems management

Knowledge of principles and practices of organization, administration, fiscal and personnel management

Knowledge of project management process and systems

Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation

Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manage/resolve disputes appropriately

Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate

Knowledge of current issues and trends in health care and clinical operations in a health care system

Ability to apply judgment and make informed decisions

Ability to develop programs and lead process improvement projects

Ability to foster effective working relationships and build consensus with other departments and external vendors

Ability to plan, organize, prioritize, work independently and meet deadlines

Ability to strategize, plan and implement change

Ability to supervise, coach, mentor, train, and evaluate work results

Knowledge of local, state and federal regulatory requirement related to the functional area

Knowledge of new technologies (in specific field) and maintain and stay abreast of updates and changes

Company

Stanford Health Care

Glassdoor4.0

Stanford Health Care is a healthcare center that treats cancer, heart disease, brain disorders, and primary care issues.

Founded in 1885

Palo Alto, California, USA

10001+ employees

https://stanfordhealthcare.org

H1B Sponsorship

Stanford Health Care has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (83)

2024 (77)

2023 (83)

2022 (55)

2021 (54)

2020 (67)