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Woodforest National Bank · 9 hours ago

Retail Assistant Branch Manager

Conover, NC

Full-time

Onsite

Mid, Senior Level

3+ years exp

Woodforest National Bank is a nationally recognized award-winning bank focused on building relationships and serving communities. The Retail Assistant Branch Manager will assist in driving results, supporting customer relationship growth, and enhancing the customer experience while leading a team and engaging with the community.

Banking

Responsibilities

Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer

Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives

Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships

Proactively grow business deposits and loans through inside and outside business calling

Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners

Embrace and leads a technology driven customer experience

Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner

Inspire and coach team members to reach their full potential and act as a positive role model

Demonstrate flexibility to perform every other duty as assigned

Exhibit operational excellence through diligent adherence to policies and procedures

Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines

Practice branch security procedures and protect customer confidentiality and privacy

Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas

Practice prudent expense management

Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution

Qualification

Sales experienceCustomer service experienceLeadership abilityCommunity engagementFinancial knowledgeInterpersonal skillsProblem-solving abilitiesOrganizational skills

Required

3 years of relevant and transferrable sales and/or customer service experience

OR an Associate's degree and 2 years of relevant and transferrable sales and/or customer service experience

OR a Bachelor's degree and 1 year of relevant and transferrable sales and/or customer service experience

Demonstrable leadership ability and experience

High School Diploma or equivalent required

Must be proactive when seeking business outside of the branch

Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales

Must be open to direct coaching and feedback

Ability to work flexible or extended working hours to meet business needs; demonstrated reliability

Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members

Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process

Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines

Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail

Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports