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DSV - Global Transport and Logistics · 3 weeks ago

Customer Service Agent (D Shift 6am to 430pm Thurs - Sun)

Sterling, VA

Full-time

Onsite

Mid, Senior Level

3+ years exp

DSV is a global leader in transport and logistics, providing innovative solutions to meet customer needs. The Customer Service Agent will be responsible for maintaining effective customer service, resolving shipment-related issues, and ensuring customer satisfaction through various interactions and administrative tasks.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling

Interact with management and warehouse personnel to establish service criteria and meet customer requirements

Follow up with customers and other departments to resolve invoice problems and discrepancies

Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling

Accurately input into and retrieve information from the system

Audit air bills for completeness and accuracy. Research and maintain filings of air bills

Reconcile driver pickup and delivery manifests

Read, decode, and decipher freight coding in order to expedite freight movement and tracking process

Record damaged shipments and misrouted freight on applicable reports