firsthand · 12 hours ago
Manager, Community Operations
Newport News, VA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $100K/yr
5+ years expfirsthand supports individuals living with SMI (serious mental illness) through a holistic approach involving peer recovery specialists and clinicians. The Manager, Community Operations is responsible for overseeing community-based staff, ensuring effective outreach and engagement while leading team performance and development.
Health CareMental HealthPersonal HealthWellness
No H1B
Responsibilities
Lead, motivate, and inspire community teams of peers, social workers, and clinicians deeply dedicated to firsthand's mission
Be accountable for the success of the Community Team and engage in the coordination activities of community-based team members - Includes direct supervision of community team members
Ensure the seamless execution of firsthand's operational and strategic plans, including adapting practices as the business evolves
Work with Senior Director, Operations) to expand firsthand's local community presence and referral network with best-in-class CMHCs, FQHCs, health systems, and other local care providers
Support the management of individual and team performance to OKRs, effectively coaching community-based staff
Communicate key information, progress, and pain points to both internal staff and external partners
Lead recruitment of community-based staff in collaboration with the People team
Collaborate with the People Team and Learning and Development team to manage the development, coaching, training, and performance of community-based staff
Collaborate across multidisciplinary teams, including clinicians, operations, and support staff, to drive integrated care and improve service delivery
Qualification
Required
Minimum five years' experience in a healthcare-focused business (preferably leading community-based teams)
Minimum of three years of direct supervisory experience (managing certified peer recovery specialists or similar staff with lived experience) - making hiring decisions, managing team member performance, etc
Experience working in a multidisciplinary setting, leveraging diverse expertise to provide holistic care
Ability to operate a vehicle, including a driver's license that is active and in good standing; must be eligible to drive under Company insurance policy
Exceptional interpersonal and communication skills, especially in working collaboratively with community-based staff and local providers
Excellent organizational, project management, and problem-solving skills, with a team-focused and continuous improvement orientation
Strong management and supervisory skills, including organizing and leading initiatives
Ability to be flexible and adaptable to changing strategies and needs for firsthand, its staff, and its members
Openness in sharing best practices and challenges with operational leadership team
Direct community experience working with individuals living with SMI
Proficiency with Google Office suite, Slack, and Client Relationship Management (CRM) programs
Preferred
Experience supervising peer recovery specialists and/or community behavioral health staff is preferred
Experience in an early-stage startup is strongly preferred
Benefits
Physical and mental health
Dental
Vision
401(k) with a match
16 weeks parental leave for either parent
15 days/year vacation in your first year (this increases to 20 days/year in your second year and beyond)
Supportive and inclusive culture
Company
firsthand
Firsthand is a mental health platform that supports underserved people with serious mental illnesses.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$42.89M2023-02-03Series Unknown· $28.08M
2021-12-06Series Unknown· $14.81M
Leadership Team
Samir Malik
Co-Founder and CEO
Andrew Hayek
Co-Founder & Board Director
Recent News
Behavioral Health Business
2025-10-10
2025-08-13
thesaasnews.com
2025-07-25
Company data provided by crunchbase