HGS ยท 9 hours ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$12/hr - $16/hr
0+ years expHGS is a global leader in customer experience management, and they are seeking a Customer Service Representative to enhance customer interactions. The role involves communicating with customers through various channels, identifying their needs, and providing timely and accurate information to ensure a positive experience.
CRMInformation TechnologyManagement ConsultingManagement Information SystemsOutsourcing
Responsibilities
Communicate with customers through inbound calls, outbound calls and email channels
Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
Document customer needs, interactions and outcomes in the appropriate tool or system
Creating a 'WOW' factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Qualification
Required
You're at least 18 years of age
You have a High School Diploma or equivalent
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
Demonstrate a caring, supportive and friendly nature in every interaction
You're computer savvy, comfortable sitting at a desk and working with multiple monitors
You're familiar with Android and IOS mobile applications
You're results oriented and comfortable providing customers with recommendations and solutions
Benefits
Best in class medical, dental, vision benefits
Tuition Reimbursement
Refer-A-Friend bonuses
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast growing organization
Company
HGS
A global leader in optimizing the customer experience lifecycle, digital transformation, and business process management, HGS is helping its clients become more competitive every day.
10001+ employees
H1B Sponsorship
HGS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
2021 (5)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
unknown2007-06-19IPO
Leadership Team
Parikshit Kalra
Executive Leader- Next Gen Solutions, Strategy & Growth
Recent News
Destination CRM
2025-10-30
2025-10-28
2025-10-27
Company data provided by crunchbase