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RaceTrac · 9 hours ago

Store Systems Help Desk Technician

Atlanta, GA

Full-time

Onsite

Entry Level

1+ years exp

RaceTrac is a company that values its people and fosters growth and innovation. The Store Systems Help Desk Technician is responsible for supporting the technical support work order process, serving as the first line of response for technical issues from field personnel, and ensuring efficient problem-solving.

Food and BeverageOil and GasRetail

Responsibilities

Provides support to Store Systems Help Desk team responsible for handling trouble tickets submitted by RaceTrac and RaceWay store teams for all technical equipment and software applications at the store. Technicians are required to close a minimum of 6 tickets per 8 hour work day

Ensures exceptional customer service to all field personnel, while working to maximize efficiency

Performs basic call taking and troubleshooting functions. Follows up on open service complaints and ensures a solution is met for vendor-related issues

Consistently follows all help desk standards and policies

Manages time efficiently on a day-to-day basis to ensure all tasks and SLAs are complete in a timely manner

Reads and responds to emails; RaceTrac expects all employees to stay up-to-date on current tasks, issues, processes, and communications

Qualification

Technical support experiencePCNetwork knowledgeHardware installationSoftware installationCustomer serviceMicrosoft Office Suite

Required

1+ years experience in a technical support to help desk role

Knowledge of PC, network, hardware, and software installation and configuration

Proficient in Microsoft Office Suite

Company

RaceTrac

Glassdoor3.2

Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934.

Founded in 1934

Atlanta, Georgia, USA

5001-10000 employees