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Weave · 15 hours ago

Billing Support

Lehi, UT

Full-time

Hybrid

Entry Level

1+ years exp

Weave is a company focused on customer retention, and they are seeking a Billing Support representative to assist customers with their billing-related inquiries. The role involves communicating with customers, managing requests, and providing exceptional customer service to ensure satisfaction.

MedicalSaaSSmall and Medium BusinessesSoftwareUnified CommunicationsVoIP

Responsibilities

Communicate with customers via inbound phone calls

Provide follow up to customers via outbound calls and emails

Clarifying Billing terms with customers, including billing dates, initiation of billing, the breakdown of amounts, etc

Reach out to overdue customers to update billing information

Upselling customers to annual billing, as well as identifying potential churn risks

Save the day for our customers by driving an amazing customer experience that makes our customers smile

Qualification

Customer Support experienceCommunication skillsComputer skillsPhone Support experienceSoft skills

Required

Minimum of 1 year of Customer Support experience

Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone (primarily), and email channels

Must have solid computer skills, and the ability to adapt and learn technology quickly

Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues

Must have strong soft skills and ability to de-escalate upset customers