NorthPoint Development · 11 hours ago
Service Operations Manager
Kansas City, MO
Full-time
Onsite
Mid, Senior LevelNorthPoint Development is focused on managing their 3PL Warehousing Network through technology and operational excellence. The Service Operations Manager will drive operational execution, coach a team of Account Coordinators, and ensure high-quality service delivery across client accounts.
Asset ManagementConstructionProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Ensure outstanding day-to-day execution and communication across our client accounts
Identify and coach the team on issue resolution and exception management
Champion technology, automation, and artificial intelligence
Mitigate order exceptions
Directly manage, coach, and develop a team of Account Coordinators supporting client accounts
Establish clear daily/weekly expectations for order management workflows, responsiveness, and documentation
Conduct regular 1:1s, performance check-ins, and feedback conversations to support growth and accountability
Lead onboarding and training for new team members; ensure long-term role readiness
Culture champion for WHQ operations
Ensure high-quality execution of daily order management activities, including adherence to and improvement of Standard Operating Procedures and guiding workflows for each customer into a common, repeatable process that leverages the full power of our internal operating technology
Monitor work queues and performance to ensure orders are processed correctly, identify root cause issues for order exceptions, meet client commitments and SLAs, and escalate service issues appropriately and promptly
Serve as the internal and client-facing escalation point when issues are complex, high-impact, or time-sensitive
Track and report on key operational metrics, such as order accuracy rate, exception volume and root cause trends, and SLA compliance/turnaround time
Use data and observations to coach performance and improve systems
Maintain strong documentation standards to ensure the team’s work is transparent and dependable
Qualification
Required
Experience in managing and coaching teams
Ability to establish clear expectations for workflows and documentation
Experience in conducting performance check-ins and feedback conversations
Experience in onboarding and training new team members
Strong operational execution skills
Ability to monitor work queues and performance metrics
Experience in tracking and reporting operational metrics
Strong documentation standards
Ability to serve as an escalation point for complex issues
Alignment with core values of the company
Benefits
85% of premiums for medical, dental, and vision plans covered by WareHQ Labs
$2,000 annual HRA/HSA contribution
401k with 100% match, up to 6%, immediately vested upon enrollment
Reimbursement programs: childcare, tuition, wellness, cellphone
Free daily lunches
Leadership and development training
Men and women haircuts
Onsite gym
Company
NorthPoint Development
NorthPoint Development is a real estate operating firm that offers property management, site planning, logistics, and other services.
Founded in 2012
201-500 employees
H1B Sponsorship
NorthPoint Development has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$6.1M2019-08-29Series Unknown· $6.1M
Leadership Team
C
Charles Blaschke
Vice President of Energy & Sustainability
Recent News
Technically Media
2025-07-16
Company data provided by crunchbase