Everlaw · 9 hours ago
Senior Customer Success Manager (Strategic Legal)
New York, New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$157K/yr - $199K/yr
8+ years expEverlaw is a company dedicated to promoting justice by illuminating the truth. As a Senior Customer Success Manager in the Strategic Legal segment, you will serve as a strategic partner to top law firms, leveraging your expertise to guide them in integrating Everlaw's solutions into their business strategies while ensuring customer success and driving adoption.
Cloud ComputingDocument ManagementLegalLegal Tech
No H1B
Responsibilities
Be responsible for net dollar retention and case growth across your strategic book of business
Establish yourself as a trusted advisor and strategic partner to executive and practice group stakeholders, leveraging deep sub-segment and workflow expertise (AmLaw 200 and Canadian firms) to influence eDiscovery and GAI strategy and integrate Everlaw into top-level firm initiatives
Confidently apply Everlaw as a solution by demoing sub-segment–specific use cases and features, enabling users to launch and refine starter workflows that drive measurable adoption, utilization, and value
Leverage change management expertise to guide customers through the full Customer Journey, proactively driving feature adoption, closing out assigned CTAs, shortening time-to-value, and ensuring we do the right thing for both our customers and Everlaw
Lead and own regular check-in calls, Success Reviews, and customer-recognized ROI conversations, clearly communicating complex concepts in verbal, written, and presentation formats
Manage account health to identify growth opportunities, mitigate churn risk, and expand customer relationships through high credibility, reliability, and personal trust
Partner cross-functionally with Sales, Product, and Support to align stakeholders, ensure renewal and expansion opportunities are identified, worked, tracked, and closed, and demonstrate strong executive presence with internal and external leaders
Serve as the primary point of contact accountable for achieving customers’ target business outcomes with Everlaw, operating with proactive ownership, a growth and value mindset, and minimal need for micro-management
Contribute to the ongoing improvement of the Customer Success team by refining processes and motions, codifying best practices, and serving as both a voice of the Customer and a mentor to early-in-career team members
Qualification
Required
8+ years of experience in customer success with enterprise and strategic accounts
Industry experience in eDiscovery, legal tech, or software consulting (especially with AmLaw 200 or large law firms) is a plus
Act as a trusted advisor and strategic partner, not a tactical order-taker
Strong workflow expertise and change management experience
Deep understanding of growth and adoption strategies
Metrics- and outcomes-driven
Use data to proactively manage your book of business, prioritize CTAs, and focus your time where it has the most impact
Navigate complex customer organizational structures
Develop champions throughout the organization
Influence customer behavior, building high-trust relationships grounded in credibility, reliability, and low self-orientation
Comfortable presenting business value and strategic insights to senior executives
Lead complex or high-stakes conversations
Bring confidence, composure, and executive presence while aligning internal and external stakeholders
Strategic, analytical, and process-driven
Manage multiple competing priorities
Take proactive accountability for your role, deliverables, and development without the need for micro-management
Exceptional communicator (verbal, written, and presentation)
Thrive in a fast-paced environment that requires strong time-management skills, resilience, and adaptability
Authorized to work in the United States; please note that at this time, Everlaw is not sponsoring visas for any positions
Benefits
Equity program
401(k) retirement plan with company matching
Health, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave and approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
Work in mid-town New York City with easy access to multiple subway lines
Flexible work-from-home days on Tuesdays and Fridays
Monthly home internet reimbursement
Select your preference of hardware (Mac or PC) and customize your desk setup
Enjoy a wide variety of snacks and beverages in the office
Bond over company-wide out-of-the-box events and fun activities with your team
Take advantage of learning and career development opportunities
Company
Everlaw
Everlaw offers a platform for document analysis to law firms, government, and corporations.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$298.6MKey Investors
TPG GrowthCapitalGMenlo Ventures
2021-11-02Series D· $202M
2020-03-10Series C· $62M
2018-06-28Series B· $25M
Leadership Team
AJ Shankar
Founder, CEO
Scott Allen
Chief Financial Officer
Recent News
2025-12-03
bloomberglaw.com
2025-11-07
Company data provided by crunchbase