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Concord Hospitality Enterprises · 1 week ago

Front Desk Clerk - Brand New Hotel - The Union Hotel Flemington, A Tribute Portfolio Hotel by Marriott

Flemington, NJ

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Concord Hospitality Enterprises is a company focused on creating memorable guest experiences, and they are seeking a Front Desk Clerk to engage with guests from arrival to departure. The role requires a proactive and caring approach to ensure guests feel welcomed and supported during their stay.

HospitalityTourism

Responsibilities

Assist guests efficiently, courteously, and professionally at all times

Maintain a high level of service and hospitality standards

Promptly address guest concerns and ensure satisfaction in a timely manner

Post guest charges, collect payments, and follow cash handling procedures

Handle guest mail and messages with respect to privacy and professionalism

Stay knowledgeable about the hotel brand, travel programs, and special offers

Communicate guest feedback effectively to departments and management

Respond quickly to calls, lobby visitors, and team members needing assistance

Maintain full knowledge of hotel safety and emergency procedures

Qualification

Interpersonal skillsCommunication skillsCustomer service experienceMultitaskingOrganizational skillsLightspeed PMS knowledgeFlexibilityDetail-oriented