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ASTEC · 14 hours ago

Field Service Technician I - Wilson Road

Chattanooga, TN

Full-time

Onsite

Mid Level

3+ years exp

Astec is a global, environmentally focused infrastructure and manufacturing company specializing in asphalt road building and aggregate processing. They are seeking a Field Service Technician I to perform service maintenance, installation, and repairs on heavy equipment at customer locations, while also training customers on equipment operation and maintenance.

Machinery

Responsibilities

Provide service and customer support during visits and dispatches

Managing all on-site installation, repair, and maintenance

Diagnose errors or technical problems and determine proper solution

Produce timely and detailed service reports

Comprehend customer requirements and make appropriate recommendations/briefings

Travels in service truck or company provided vehicle to customer site to maintain and/or repair all Astec equipment in the field as scheduled or directed

Performs various emergency and scheduled repairs to Astec's equipment as requested by customer, Service Manager, or other Peterson designated personnel

Delivers and prepares machine documentation or field reports to aid in identifying root cause of service issues and avoid future warranty claims

Communicate effectively with customers and Service Manager to schedule field jobs

Ability to explain and train the onsite customers' what repair, installation, or testing is being done to a scheduled machine

Follow up with customers, vendors, and other personnel as needed to resolve service issues to completion

Proficient in reading and interpreting maintenance manuals, schematics, & blueprints for electrical, hydraulic, and diesel engine issues

Provide occasional technical support over the phone

Team oriented with a strong work ethic able to function effectively in a fast-paced work environment

Represents Astec's in a positive, consistent, and professional manner at all times with a variety of internal/external customers, vendors, & suppliers

Proficient in promoting safe and healthy work environment

Adheres to established company policies and procedures paying special attention to safety regulations

Wears personal protective equipment in accordance with training guidelines

Maintain cleanliness in designated workspace by practicing 6S principles to reduce safety risks

Attend a weekly department safety meeting

Qualification

Diesel mechanicsElectrical repairHydraulics repairMechanical skillsBlueprint interpretationWritten communicationVerbal communicationTeamworkAdaptabilityProblem-solving

Required

High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management

Minimum 3+ years, heavy equipment mechanic, assembler of heavy equipment or related experience

Proven mechanical skills in the assembly and alignment of component sheaves, installation of bearings, and the hook up of air systems

Demonstrated knowledge on the installation of hydraulic pumps, motors, tanks, gear boxes and plumbing as well as welding and cutting experience

Ability to apply concepts such as basic math skills, fractions, micrometers, percentages, ratios, proportions to practical situations, and able to convert decimals into inches

Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team

Manual dexterity to perform efficiently, accurately, and productively to keep up with service schedule requirements and workload

Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision

Professional verbal communication when expressing ideas, criticisms, and concerns in a way that promotes teamwork and a positive work environment

Capacity to learn quickly, detail oriented, organized, self-motivated, and positive

Flexible and adaptable in coping with pressures, deadlines, and rapidly changing situations

Ability to analyze situation for safety factors and perform repair or maintenance work or operate service truck or company vehicle in a safe manner at all times