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American Pacific Mortgage · 7 hours ago

PRODUCTION ADMINISTRATOR

Roseville, CA, US

Full-time

Onsite

New Grad, Entry Level

$24/hr - $27/hr

American Pacific Mortgage is a company focused on Wholesale and Correspondent lending channels. The Production Administrator role involves managing partner onboarding, maintaining relationships, ensuring compliance documentation, and serving as a central contact for internal teams and partners.

BankingFinancial ServicesLendingMortgage

Culture & Values

Responsibilities

Manage and track all relationship setup requests, including system credentials, branch configurations, Account Executive (AE) setups, and lender access

Lead onboarding for new Wholesale and Correspondent partners, ensuring all required documentation, approvals, system requirements, and onboarding calls are completed accurately and timely

Coordinate ongoing partner engagement, including onboarding calls for new brokers and periodic relationship check-ins with existing partners and AEs

Serve as a primary point of contact for broker relationships, providing guidance on wholesale processes, loan scenarios, file placement, and general operational support

Oversee onboarding, application processes and employee logins for new and existing Down Payment Assistance (DPA) programs in coordination with Branches, Product Development, and Credit Administration

Coordinate with Legal, Licensing, and Compliance departments to ensure proper access, approvals, and regulatory alignment for all relationships

Manage investor and lender renewal processes, including Comergence applications, and annual, quarterly, and VA renewals across approved Wholesale and Correspondent relationships

Complete, submit, and track renewal applications through lender portals and direct coordination with investor account representatives

Coordinate the review, execution, tracking, and storage of Broker Agreements, Correspondent Agreements, and Non-Disclosure Agreements (NDAs), including signature collection and application support

Maintain organized, audit-ready records of all relationship agreements and compliance documentation

Maintain a centralized master list of all active and prospective Wholesale and Correspondent relationships, ensuring accuracy and completeness

Maintain and update Smartsheet and other tracking tools for onboarding requests, AE setups, recertifications, lender questionnaires, and renewal workflows

Maintain lender scorecards and departmental documentation within shared drives

Maintain progress reports, priority lists, and reference materials (e.g., cheat sheets, contact lists, required data) to support Legal, Compliance, and operational workflows

Monitor Outlook and Capacity inboxes, prioritizing requests, responding to inquiries, and routing or escalating issues as appropriate

Provide internal and external guidance on wholesale processes, relationship setups, and operational procedures

Communicate regularly with Account Executives to ensure internal systems and external partner information remain aligned and current

Provide financial and production volume data to approved investors on an annual, quarterly, or ad-hoc basis, as requested