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Curaleaf · 12 hours ago

Lead Store Associate

8340 S Roberts Rd Justice, IL

Full-time

Onsite

Entry, Mid Level

$19.50/hr - $21.50/hr

1+ years exp

Curaleaf is a leading global cannabis provider committed to quality and innovation. As a Lead Store Associate, you will deliver exceptional customer experiences, guide your team, and ensure operational excellence in a high-performing retail environment.

Alternative MedicineCannabisHealth CareMedical

Responsibilities

Lead by example to create a warm, welcoming environment where every guest feels valued, and coach your team to deliver exceptional service with every interaction

Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance

Drive consultative selling on the floor by encouraging open-ended questions, active listening, and thoughtful product education

Foster a culture of loyalty by guiding the team to enroll guests in our rewards program and capture customer insights that enhance future experiences

Support your team in resolving customer concerns with empathy and professionalism, ensuring every challenge becomes an opportunity to build trust

Promote a respectful, inclusive, and collaborative workplace—where positivity and teamwork fuel great customer experiences and smooth operations at checkout

Execute opening and closing duties, including daily huddles and cash reconciliation

Verify customer IDs and maintain accurate POS profiles

Ensure inventory integrity through precise transaction processing and order fulfillment

Lead inventory counts and participate in overnight audits

Maintain a clean, organized, and guest-ready store environment

Uphold compliance with SOPs, safety protocols, and state regulations

Achieve daily KPI goals through consultative selling and upselling strategies

Reinforce customer purchase decisions and highlight complementary products

Stay informed on promotions and product updates to deliver a seamless shopping experience

Guide and support store associates in daily operations

Lead by example in customer service and operational excellence

Train new hires and conduct ongoing training sessions

Provide real-time coaching and feedback to drive team performance

Delegate tasks effectively and act as the go-to leader in the absence of store management

Support conflict resolution and promote a positive workplace culture

Adapt quickly in a fast-paced environment and take on additional duties as needed

Qualification

Point-of-sale (POS) systemsCustomer serviceLeadership experienceRetail operationsInventory managementTeam-building skillsProblem-solving abilitiesTime managementConflict resolutionAttention to detail

Required

Must be 21 years of age or older

High School Diploma or General Educational Development (GED) certificate

A minimum of 1 year of experience in a customer-facing or sales environment

A minimum of 1 year of experience using point-of-sale (POS) systems and cash handling

A minimum of 6 months of leadership experience in a retail environment

Minimum of 6 months of hands-on experience in retail store operations, including but not limited to executing opening and closing procedures, and reconciling cash drawers

Curaleaf Team Members need a minimum of 6 months of experience as a Store Associate demonstrating consistent performance

Strong leadership and team-building skills with the ability to coach and motivate others

Familiarity with retail standard operating procedures (SOPs), safety protocols, and loss prevention practices

High level of attention to detail, especially in cash handling and inventory management

Excellent customer service and interpersonal communication skills

Strong problem-solving and decision-making abilities

Ability to work independently and as part of a team in a high-volume, compliance-driven setting

Availability to work a flexible schedule, including evenings, weekends, holidays, and occasional overnights

Multi-tasking with the ability to quickly pivot to other tasks

Comfortable using technology and learning new tools to support operations and customer interactions

Strong time management and organizational skills

Strong de-escalation skills and the ability to redirect upset customers to result in a positive guest experience

Basic proficiency in mathematics and computer applications

The ability to maintain a solution-driven mindset when dealing with upset customers

Strong conflict resolution skills and the ability to handle high-stress situations

Ability to support store leadership by taking initiative and a proactive approach

Ability to work across all stations within the store, based on business needs

Preferred

Previous knowledge of inventory management, systematic restocking of merchandise, fulfillment of online and in-store orders, and conducting daily inventory counts and comprehensive inventory audits to maintain stock accuracy and compliance

Background in a sales role with a focus on tracking KPIs and meeting sales targets

Previous experience within a regulated retail setting