Gesa Credit Union ยท 20 hours ago
Sr. Member Service Associate (Sr. Teller)
Pasco, WA
Full-time
Onsite
Mid, Senior Level
$19.63/hr - $29.45/hr
1+ years expGesa Credit Union is a community-focused financial institution that values the unique experiences of its team members. They are seeking a Sr. Member Service Associate who will provide exceptional service, mentor new associates, and assist members with banking transactions and digital services.
CreditFinancial ServicesLending
Responsibilities
Provide exceptional member service to all whom we serve
Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Handles more complex and sensitive member concerns
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members
Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
Offer products and/or services to deepen member relationships and refer to other expert team members as appropriate
Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships
Ensure branch equipment is always working properly and escalates non-repairable issues to leadership
Observe and monitor cash activity to ensure the branch and team members are following established cash limits
Able to open consumer deposit accounts and perform consumer account maintenance
Able to place cash orders, supply orders, balance vault cash, and maintain ATMs
Process domestic wire requests
Review and process overrides/approvals within your authority while minimizing risk
Mentor and help train new MSAs
Assist leadership with branch certifications, cash drawer audits, cash drawer overages, and OFAC reports
Perform transactions and service requests on member accounts in a correct and timely manner
Accurately follow all cash handling procedures and balance cash drawer at the end of every shift
Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
Help members with Digital Banking enrollment, navigation, resets, and maintenance
Assist members with routine fraud disputes
Qualification
Required
High School Degree (or equivalent) required
Cash handling experience required
Demonstrate and support credit union values and service standards
Attend and engage in community events on behalf of the credit union
Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements
Demonstrate a high level of personal integrity and ethics
Report for work on time and keep a schedule of regular attendance
Some travel may be needed
Proficient with varying levels of technology
Preferred
At least one year of customer service experience preferred
At least one year of teller experience preferred
Benefits
Competitive Pay
Medical, Dental, Vision, and Life Insurance
20 days/year of Paid Time Off - Plus 10 Paid Holidays!
401(k) Match
Incentive Program
Tuition Assistance and Student Loan Repayment
Commuter Benefits
Paid Time Off to Volunteer in the Community
Product discounts
Engaging Work Environment
Rewards and Recognition Programs
Company
Gesa Credit Union
Gesa Credit Union offers home loans, deposit services, lending services, online services and other financial services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
D
Don Miller
President & CEO
Recent News
2025-08-14
New Orleans CityBusiness
2025-07-04
American Banker
2025-03-07
Company data provided by crunchbase