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Church World Service · 12 hours ago

Program Assistant, Reception and Intake - Houston, TX

Houston, TX

Full-time

Onsite

Entry Level

2+ years exp

Church World Service (CWS) is dedicated to making a difference in the lives of refugees and asylum seekers. They are seeking a Program Assistant for Reception and Intake to support their Welcome Center, responsible for welcoming clients, providing initial assistance, and coordinating client services. The role involves completing intake paperwork, conducting needs assessments, and maintaining client records while ensuring confidentiality and compliance.

AssociationInformation TechnologyNon Profit

Responsibilities

Greet and assist individuals contacting the CWS office; Oversee reception area and provide support to individuals seeking services at CWS

Respond to phone calls, emails, and inquiries coming into the CWS Houston office. Route and elevate questions, as appropriate

Conduct initial screening of potential clients and complete appropriate intake paperwork

Complete Needs Assessments to determine client needs and vulnerabilities. Identify and address safety and protection concerns. Provide referrals, internally and externally, as appropriate

Participate in case coordination meetings and collaborate with CWS immigration and case management teams

Assist with booking immigration consultations and scheduling client appointments

Maintain a log of client services and track activities and services for reporting purposes. Document client interactions and complete monthly written reports. Assist staff attorneys, paralegals, and case managers with data entry. Maintain the highest standards of confidentiality and program compliance

Accept and distribute supplies, mail and packages. Maintain postage machine and copier

Assist with meeting set up, coffee and snacks, as needed

Participate in all CWS trainings and activities

Other duties as assigned