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H&R Block · 15 hours ago

Seasonal, QA Analyst

United States

Full-time

Remote

Mid Level

$29.42/hr - $44.13/hr

3+ years exp

H&R Block is a leader in tax preparation and financial services, providing help and inspiring confidence in their clients and communities. As a seasonal Quality Assurance Analyst, you will ensure software and hardware implementations meet specified requirements and perform as intended, contributing to a high-quality customer experience. This role involves creating test plans, executing functional tests, and supporting tax offices with technical issues.

ConsultingRetailService IndustryTax Preparation

H1B Sponsor Likely

Responsibilities

Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards

Create clearly documented defect reports that enable problems to be recreated along with suitable workarounds

Construct complete/thorough manual test cases based on test design and thorough knowledge of the product and its environment

Consistently ensure high-quality, thorough manual test cases that fully exercise product functionality, but consume minimal resources

Effectively use test automation where appropriate and available to increase the thoroughness of testing

Execute end-to-end functional tests and utilize automated tests developed by others to exercise system

Offer direct input into the requirements documents; review and give feedback based on product knowledge and understanding of customer issues (must understand the business needs the product is trying to meet)

Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences; compare, contrast, and prioritize alternative approaches to meeting those objectives

Contribute to end-to-end product testing strategy, focusing on the customer experience

Provide exceptional support experiences through handling cases escalated

Quickly troubleshoot and diagnosis support cases to ensure service level agreements (SLAs) are met with high end-user satisfaction

Help troubleshoot/support tax offices by phone and chat

Remote into and/or control desktops to resolve technical issues

Qualification

Test plansTest casesManual testingTest automationDefect reportingCustomer supportTroubleshootingCommunication skills

Required

High school diploma or equivalent

3 years minimum related work experience