The National Bank of Indianapolis · 14 hours ago
Vice President & Manager - Loan Operations
Indianapolis, IN, US
Full-time
Onsite
Mid, Senior Level
5+ years expThe National Bank of Indianapolis is seeking a dynamic Vice President & Manager - Loan Operations to lead a growing Loan Operations team. This role involves overseeing daily functions, enhancing service standards, and driving continuous improvement to support operational excellence and customer satisfaction.
BankingFinanceFinancial Services
Responsibilities
Deliver top-tier service to both internal partners and external clients through efficient, accurate loan servicing
Communicate with clarity and professionalism, resolving complex issues to strengthen relationships and promote loyalty
Recruit, train, and mentor team members to ensure high performance, strong morale, and consistent accuracy
Oversee scheduling, workload distribution, and day-to-day staff management to support operational goals
Prepare or contribute to management reports, ensuring leadership has timely, relevant insights
Direct monthly reconciliation of general ledger accounts to maintain accuracy and financial integrity
Introduce, refine, and implement procedures that elevate accuracy, efficiency, compliance, and overall service levels
Provide essential guidance and training on loan systems, software tools, and operational applications to ensure optimal performance
Qualification
Required
Bachelor's degree in business, banking, or equivalent experience
5+ years of experience in loan operations or a related field
Minimum 3 years of direct supervisory experience with a proven record of developing high-performing teams
Strong operational background with demonstrated ability to manage departmental functions effectively
Advanced computer proficiency, including mastery of Microsoft Office and similar tools
Working knowledge of bank audit standards, regulatory requirements, and internal policy compliance
Exceptional communication skills, both written and verbal, with a customer-centric approach
Ability to balance meticulous attention to detail with strategic decision-making
Solid understanding of basic accounting principles
Strong organizational and prioritization abilities
Company
The National Bank of Indianapolis
The National Bank of Indianapolis is a locally-owned national bank.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$29M2019-09-05Debt Financing· $29M
Leadership Team
A
Ann Merkel
Senior Vice President and Chief Market Development Officer
Recent News
Federal Home Loan Bank of Indianapolis
2025-09-12
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