Digital United · 7 hours ago
IT Support Specialist
Farmington, CT
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrDigital United is seeking an IT Support Specialist to provide technical support and assistance to end-users. The role involves troubleshooting hardware and software issues to ensure the smooth operation of computer systems and networks, while maintaining productivity within the organization.
Computer Software
Responsibilities
Provide first-line technical support to end-users via phone, email, or in person, diagnosing and resolving hardware and software problems in a professional and customer-focused manner
Escalate complex or unresolved issues to senior IT staff, ensuring that problems are addressed promptly and effectively
Install, configure, and troubleshoot computer hardware, software applications, printers, and other peripheral devices
Assist with the set-up and deployment of new workstations, ensuring that they are properly configured and connected to the network
Maintain and update documentation for IT procedures, troubleshooting steps, and knowledge base articles to facilitate efficient issue resolution and knowledge sharing
Collaborate with other IT team members to identify and implement process improvements and best practices
Provide basic training to end-users on the proper use of hardware, software applications, and systems
Follow Information Technology Infrastructure Library (ITIL)-based incident management processes to ensure accurate ticket logging, tracking, and resolution
Stay up to date with the latest technology trends, industry standards, and best practices in IT support
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field is preferred
Strong passion for technology and a desire to develop a career in IT support
Excellent problem-solving skills with the ability to diagnose and resolve technical issues effectively
Solid understanding of computer hardware, operating systems (Windows, macOS), and software applications
Familiarity with network protocols, TCP/IP, and basic network troubleshooting
Exceptional customer service and communication skills, both verbal and written, to interact with end-users of varying technical abilities
Ability to work well under pressure in a fast-paced environment, managing multiple priorities and meeting deadlines
Proactive attitude, willingness to learn, and ability to adapt to changing technologies and work processes
Preferred
Relevant certifications (such as CompTIA A+, Microsoft Certified Professional, etc.) are a plus
Experience with IT service management (ITSM) tools and ticketing systems is desirable
Benefits
Unlimited PTO
Medical, Dental, Vision, 401k plus match
Annual performance bonus eligibility
Ongoing training opportunities
Planned outings and team events (remote workers included!)
Company
Digital United
Hello, we're Digital United, a next-gen holding company. Our team of highly specialized agencies—Primacy, Mediate.ly, and ZenSource—are designed to maximize the return on your digital investments.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stan Valencis
Chief Executive Officer
Robert Faber
Chief Financial Officer
Company data provided by crunchbase