Apply on Employer Site

Linguava · 17 hours ago

Chief Operations Officer (COO)

Portland, Oregon, United States

Full-time

Hybrid

Director/Executive

10+ years exp

Linguava Interpreters, Inc. is a premier language services provider dedicated to ensuring language access in healthcare and beyond. The Chief Operations Officer (COO) will lead and scale operational excellence for the organization, driving strategies and execution to achieve organizational goals while maintaining a strong 'people first' culture.

Translation Service

Diversity & Inclusion

Responsibilities

Oversee day-to-day operations across multiple departments, ensuring seamless integration and standardized processes that support its people

Collaborate with CEO to develop and implement scalable SOPs to support aggressive growth targets

Manage KPIs and data to ensure on-time delivery and quality standards are consistently met

Oversight includes Legal, Compliance, and Risk Management functions

Lead, mentor, and coach a management team that fosters a high-performance culture, communicating with candor and integrity, even in challenging situations

Build a culture of 'People First'; empowering, trust, and listening – emphasizing collaboration and shared goals

Technical fluency – to support team in a company-wide technical transformation

Translate the CEO’s ideas and long-term vision into clear strategies, action plans, and measurable goals

Establish company-wide goals, metrics, and scorecards that create accountability, transparency, and data-driven decision-making

Balance company-wide priorities and resources to achieve short-term and long-term objectives

Ensure the organizational structure supports priorities with the right people in the right roles to achieve success

Lead company’s annual and quarterly strategic planning processes to set priorities and ensure company-wide alignment

Review scorecards with leadership team, ensuring trends and issues are identified early and acted upon

Lead and facilitate weekly leadership team meetings that drive clarity, accountability, and measurable progress

Technology & Innovation – ensure the company is relentlessly pursuing progress and continuously improves, adapts, and innovates to remain competitive and effective

Review and refine processes to reduce costs, improve productivity, and enhance profitability

Implement best practices and ensure compliance with industry standards

Anticipate operational challenges and opportunities, implementing solutions that ensure longterm success

Ensure core processes are clearly defined, documented, and consistently followed

Establish consistent use of measurable goals and KPIs across all teams to create clarity, accountability, and alignment

Ensure the company delivers extraordinary client experiences by anticipating needs, exceeding expectations, and holding all teams accountable to high service standards

Accountable for the P&L, ensuring responsible allocation of resources and sustainable financial performance

Ensure the company achieves long-term goals and overall success

Deliver sustainable growth by aligning financial performance with client satisfaction, service quality, and operational excellence

Scale the company effectively into new markets and service lines while maintaining high standards of compliance, quality, and client experience

Lead the organization with focus, clarity, and commitment to achieving measurable results

Provide clear, transparent updates on company performance, risks, and opportunities to CEO, Leadership Teams, and employees

Qualification

Healthcare experienceOperational excellenceSOP creationTeam leadershipTechnical fluencyP&L managementData-driven decision-makingChange managementFinancial acumenResilienceCommunication skillsProblem-solving skillsCollaborative approach

Required

Bachelor's degree required, MBA or equivalent strongly preferred

Minimum 10 years of team leadership experience in healthcare or with a healthcare service provider – experience with language services and access a plus

Proven ability to transform small-scale operations into high-performing large-scale enterprises (ideally $100M+ revenue)

Strong background in creating SOPs, training models, and managing multi-site operations

Effective communication and problem-solving skills; thrive in fast-paced, high-growth environments

Broad experience across finance, business operations, and administration, with the ability to integrate these functions into overall company strategy

Demonstrated ability to lead organizations through significant change, transformation, and growth while maintaining alignment and stability

Proven success in developing high-performing leadership teams and coaching leaders to greater effectiveness

Strong background in technology with proven ability to align technology strategy with business operations

Preferred

Experience in language access and/or healthcare or healthcare service provider organizations

Understanding of EOS (Entrepreneurial Operating System) frameworks and see yourself as an 'integrator,' aligning vision and execution to deliver predictable results and cross-functional accountability

Experience scaling an organization, geographically and across service offerings, while strengthening unit economics, market share, and client satisfaction

Commitment to and passion for health equity and access

Led a technical transformation that modernized platforms, streamlined workflows, and reduced cycle times and costs without compromising quality or compliance

Skilled at leading through service: championing employees, contractors, clients, and vendors, building resilient relationships and a culture of ownership

Thrive on creating and implementing processes and systems for scale, turning ambiguity into repeatable playbooks and measurable outcomes