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American Fidelity · 8 hours ago

Client Experience Partner

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

American Fidelity is seeking a Client Experience Partner who will serve as the primary point of contact and support resource for assigned employer groups. This role focuses on ensuring seamless administration of core and voluntary benefit programs while delivering exceptional customer service and managing benefit inquiries.

Financial ServicesHealth InsuranceInsuranceLife Insurance

Comp. & Benefits

Responsibilities

Serve as the primary point of contact and support resource for assigned employer groups

Ensure seamless administration of core and voluntary benefit programs

Deliver exceptional customer service

Manage benefit inquiries

Support day-to-day administration including enrollment, billing, payroll coordination, life event processing, and issue resolution

Work closely with internal partners, carriers, and employer contacts to ensure accurate, timely, and compliant benefit operations

Qualification

LifeHealth Insurance licenseBenefits administration experienceBenefit regulationsBenefits administration software proficiencyHRIS systems proficiencyMultitasking abilitiesProfessional communicationAnalytical thinkingCommunicationInterpersonal skillsProblem-solving skillsAttention to detailOrganizational abilitiesCustomer-focused mindsetAdaptabilityTime managementCollaboration