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Lush Fresh Handmade Cosmetics North America · 10 hours ago

Assistant Manager - Mall of America

Bloomington, Minnesota, United States

Full-time

Onsite

Entry, Mid Level

$24.52/hr - $24.52/hr

1+ years exp

Lush North America is known for creating fresh and handmade cosmetics, and they are seeking an Assistant Manager to support the Shop Manager in various business areas. The role involves ensuring excellent customer service, driving sales, leading the team, and maintaining operational excellence.

BeautyCosmeticsHandmadePersonal Care and Hygiene

Responsibilities

Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day

Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives

Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need

Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results

Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals

Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example

Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required

Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values

Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan

Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices

Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication

Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget

Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales

Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy

Qualification

Retail management experienceCustomer service skillsSales skillsAnalytical skillsSkincare knowledgeOrganizational skillsTime management skillsSupervisory skillsCoaching skillsHR skillsCross-cultural collaborationMicrosoft Suite proficiencyFluency in SpanishFluency in FrenchCommunication skills

Required

1-3 years managing or supervising in a retail environment

Excellent listening and communication skills

Excellent analytical, critical thinking and troubleshooting skills

Excellent organization and time management skills

Strong customer service, supervisory and sales skills

Knowledge and interest in skincare, natural beauty and ethical business

Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends

Preferred

Experience with consultation-based customer service models

Ability to develop and train staff through positive coaching and feedback

Proficient in excel, Microsoft suit, and adaptable to other systems as required

Basic HR skills in hiring, scheduling, training, and performance management

Experience in cross cultural collaboration and DEIB or social justice training

Fluency in Spanish, French or other languages

Benefits

A fun and funky store atmosphere where individualism is encouraged

A 50% discount off all our products to keep you smelling and feeling fresh

An unconventional retail structure to support your entrepreneurial spirit

The opportunity for growth as Lush loves to promote from within

Company

Lush Fresh Handmade Cosmetics North America

Founded in 1995 by six co-founders—Mark and Mo Constantine, Rowena Bird, Helen Ambrosen, Liz Bennett, and Paul Greeves—Lush began as a small cosmetics shop in Poole, Dorset, UK.

Founded in 1995

Poole, Dorset, GBR

1001-5000 employees