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PDS Health · 10 hours ago

Receptionist

Lake Forest, CA

Full-time

Onsite

New Grad, Entry Level

$17/hr - $24/hr

PDS Health is seeking a Receptionist to join Lake Forest Dental Group and Orthodontics. The primary role involves greeting patients, answering calls, and ensuring a welcoming environment while supporting the Perfect Patient Experience (PPE). Responsibilities include scheduling appointments, managing patient check-ins, and maintaining compliance with company policies.

DentalFitnessHealth CareWellness

Responsibilities

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework

Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit

Schedule appointments that result in each healthcare provider having a smooth, productive day

Interact and communicate with patients and guests in the reception area during their wait time

Answer telephones in a timely manner and handle all calls with efficiency and thoroughness

Ensure that all tasks on the front office checklist are completed daily

Post payments to patient accounts in accordance with Company policies

Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit

Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team

Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance

Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of business imperatives and how the role directly impacts metrics

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualification

Patient AdvocateProcess Focused OperatorFinancial AcumenOffice practicesCommunication skillsOrganizedSelf-motivatedDetail-oriented

Required

High School Diploma or general education degree (GED)

Knowledge of office practices, technology applications and patient insurances

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)

Influencer (active listener/observer of behavior; creates a win/win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team

Ability to manage tasks and time effectively without compromising the quality of the work

Excellent interpersonal, oral and written communication skills

Ability to handle and maintain extreme confidentiality with patient records

Organized, detail-oriented individual able to work in a fast-paced environment

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Benefits

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local community

Company

PDS Health

Glassdoor3.2

Founded in 1994, PDS Health is a leading healthcare support organization that partners with dental and medical providers across the U.S., providing comprehensive business services that enable clinicians to focus on high-quality patient care.

Founded in 1994