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Caesars Entertainment · 17 hours ago

End User Support Engineer

Jersey City, NJ

Full-time

Onsite

Entry Level

$53K/yr - $60K/yr

1+ years exp

Caesars Entertainment is a leading gaming company that has innovated in sports betting and iGaming. The End User Support Engineer will oversee desktop technical support and improve the user experience while collaborating with IT and Cyber-security teams.

Food and Beverage

Responsibilities

Create audit reports requested by Compliance

Track and manage hardware and software, including asset inventory and licensing

Develop and maintain standardized desktop and laptop images

Build and deploy desktops and laptops as required using imaging software

Effectively utilize work order ticketing system to manage operational tasks

Provide desktop hardware and software troubleshooting and support

Maintain printers, projectors and other peripheral technology

Support impromptu company meetings and events by setup, configuration, and operation of required IT equipment

Provide specification and procurement of new software and hardware related to desktops and peripherals

Work with department managers to help make new hardware procurement decisions that intersect with IT equipment

Provide user assistance and coaching in the best practice use of existing software and hardware

Develop and maintain a strategy for an efficient and satisfying desktop user experience

Lead the implementation of new desktop software and major upgrades

Work closely with Network and System Administrators to address overlapping issues

Complete quarterly training as defined by supervisor

Perform other duties as necessary

Qualification

SCCMActive DirectoryMicrosoft Windows OSEndpoint ManagementMS OfficeImaging softwareApple HardwareCustomer serviceAnalytical problem-solvingCommunication skillsCollaboration skills

Required

Minimum 1 - 3 years of relevant experience and/or equivalent education required for this position

Proficient in MS Office: Outlook, Word, and Excel

Must be highly customer focused and service oriented

Must have good attention to detail and high analytical problem-solving abilities

IT Service Management tooling experience

Advanced technical support experience with the following technologies: Active Directory administration, Microsoft Windows OS's and Office applications (O365), Apple Hardware and MacOS, OS and application deployment tools and imaging software, Endpoint Management technologies

Strong communication skills with the ability to deal with stakeholders at all levels

Collaborative approach and strong relationship building skills

Must be able to lift, pull or push 25 lbs

Must be able write for extended periods of time

Must be able to twist, bend or reach with no significant boundaries