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Columbia Hospitality · 9 hours ago

Assistant Front Office Manager

Snoqualmie, WA

Full-time

Onsite

Entry, Mid Level

$80K/yr - $80K/yr

1+ years exp

Columbia Hospitality is a national management and consulting company specializing in creating exceptional hospitality experiences. The Assistant Front Office Manager at Salish Lodge & Spa will supervise front office operations, ensure guest satisfaction, and assist in team member development.

HospitalitySports

Responsibilities

Supervising procedural aspects of the hotel’s front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods

Ensuring guest and employee needs and concerns are responded to in a timely, professional and friendly manner with a focus on service recovery when applicable

Performing front desk agent duties as necessary, such as registration, check out and processing room reservations for guests

Ensuring proper execution of VIP requirements, including room requests, amenity placement, welcome letters, gifts, etc

Ensuring that all safety and security policies and procedures are followed

Assisting with the training, coaching and development of team members

Assisting with interviewing team members

Maintaining an up to date working knowledge of all property amenities as well as any special events

Preparing daily reports and distributing as directed

Understanding of all front office standards and assisting in solving deficiencies

Supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest

Completing designated cashier and closing reports in the computer system

Following all company policies and procedures; reporting accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional

Maintaining confidentiality of proprietary information; protecting company assets

Welcoming and acknowledging all guests according to company standards

Developing and maintaining positive working relationships with others; support team to reach common goals

Performing other reasonable job duties as requested by Supervisors

Qualification

Front desk supervisionCustomer serviceCommunication skillsMicrosoft OfficeProblem-solvingTeam developmentGuest relationsNegotiation skills

Required

1+ years front-desk supervisory or lead experience in hospitality or hotels required

Strong written and verbal communication skills required

Previous customer service or guest relations experience required

The ability to read, write, and speak English fluently is required to analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

The ability to effectively present information and respond to questions from group of managers, clients, customers, and the general public

The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

The ability to solve practical problems when only limited standardization exists

The ability to interpret written and oral instructions

Must possess basic negotiation skills and strong customer relations skills

Strong computer skills: Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word

Benefits

Incentive Eligible

Get Paid Daily (Make any day payday)

Paid Time off & Holiday Pay (Because Balance Matters)

Benefits - Medical, Dental, Vision, Disability, 401K

HSA/FSA Plans -with employer contribution

Values Based Culture (#OMGLIFE)

Culture Add (Creating Space for Fresh Perspectives)

Referral Bonus (Get Paid to Recruit)

Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)

Employee Assistance Program

“Columbia Cares” Volunteer Opportunities

Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)

Task Force Work Opportunities (Grow your career in idyllic locations across the globe)

Online Learning Platform to Help You Grow!

Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Company

Columbia Hospitality

For big dreamers with a love for creating exceptional experiences, Columbia Hospitality delivers unparalleled service and entrepreneurial energy through a values-first, mission-driven approach.

Founded in 1995

Seattle, Washington, USA

1001-5000 employees