Bosselman Enterprises · 10 hours ago
Customer Service/Service Advisor
Fargo, ND
Full-time
Onsite
New Grad, Entry Level
$16/hr - $25/hrBosselman Enterprises is seeking a Service Advisor to communicate with customers regarding their vehicle repair needs and relay information to the Service Technicians. The role involves greeting customers, maintaining knowledge of services, and updating customers about their vehicle's repair status.
Transportation
Responsibilities
Greets customers promptly and provides friendly competent customer service
Coordinates the service center’s scheduling and workflow
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs
Answers customer questions about service outcomes and consults with the Technicians as needed
Understands marketing and sales strategies to finalize all transactions
Consults with Technicians about needed repairs and communicates those needs with the customer
Comprehends the industry needs by increasing knowledge of products and services
Understands the customer’s need and be able to communicate those needs to the Technicians and vice versa
Responsible for keeping all customer facing items cleaned, stocked, and up to date
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products
Maintains a complete understanding of the Boss Shop Warranty process
Assigns work to all technicians within the guidelines of the company
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers
Reports for work in a timely manner when scheduled
Assists with other duties as assigned
Qualification
Required
Valid Driver's license and insurable to drive
Able to maintain working knowledge of parts inventory
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment
Able to work on the computer system efficiently
Ability to read, write and perform math skills
Must possess a positive, enthusiastic attitude
Must be flexible with the ability to adapt to change when required
Demonstrates excellent communication skills
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings
Must have reliable transportation and phone
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service
Able and willing to work cooperatively with other team members
The employee must occasionally lift and/or move up to 50 lbs
The employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear
Occasionally sit, climb, or balance, stoop, kneel, crouch or crawl
Preferred
Retail or guest service experience preferred
Benefits
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Company
Bosselman Enterprises
Bosselman Enterprises is a transportation company that operates pump and pantry shops.
Founded in 1948
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rich Ostdiek
Chief Financial Officer
Brian Fausch
Chief Operations Officer
Company data provided by crunchbase