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CiraSync · 17 hours ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

CiraSync is a SaaS company that enhances Office 365 productivity for business users. As a Customer Success Manager, you will be the primary point of contact for customers, ensuring they achieve their goals while maximizing the value of the software.

Information TechnologyMobileSoftware

Responsibilities

Serve as the primary point of contact for assigned customers, ensuring they feel supported, heard, and successful

Build strong partnerships with customers to understand their business challenges and objectives, and translate them into tailored success strategies

Lead onboarding and implementation sessions, ensuring a smooth transition and rapid adoption of our software

Proactively plan, schedule, and lead structured customer business reviews on a monthly, quarterly, bi yearly, and yearly basis to assess outcomes, align on goals, and demonstrate value

Monitor customer health, usage, and engagement trends to identify expansion opportunities and mitigate risks early

Deliver ongoing training, best practices, and enablement resources to maximize customer outcomes

Act as a strong customer advocate internally by sharing feedback, insights, and use cases with sales, product, and engineering teams

Drive customer advocacy initiatives, including identifying and nurturing opportunities for case studies, testimonials, and references, recognizing that earning customer advocacy requires thoughtful relationship building

Use data driven insights to clearly articulate ROI and business impact to customer stakeholders

Qualification

Customer Success ManagementSaaS ExperienceAnalytical SkillsCRM Tools (Salesforce)Microsoft 365Stakeholder EngagementBilingualTime ManagementProblem SolvingCommunication Skills

Required

Proven experience in a Customer Success Manager, Account Management, or related role. SaaS experience preferred

Customer focused mindset with a strong commitment to delivering measurable outcomes

Experience engaging multiple stakeholders and decision makers

Strong analytical skills with the ability to translate data into actionable insights

Excellent time management and prioritization skills

Problem solving mindset with strong ownership and attention to detail

Experience using CRM tools such as Salesforce

Working knowledge of Microsoft 365

Strong written and verbal communication skills, including the ability to interpret email tone, communicate professionally, and lead complex, high-stakes discussions and negotiations

Proactive and self directed, with the ability to independently initiate customer check ins and lead structured business reviews on a monthly, quarterly, bi yearly, and yearly cadence

Demonstrated ability to advocate for customers and drive adoption of case studies, testimonials, and published success stories through trusted relationships

Preferred

Bachelor's degree preferred or equivalent work experience

SaaS experience preferred

Bonus points if you're bilingual and can support our diverse customer base

Company

CiraSync

CiraSync is a secure, Azure-based SaaS platform that automates the syncing of Office 365 Global Address Lists, shared calendars, Public Folders, and CRM contacts to your business smartphone in about a minute.

Founded in 2016