Premier Community Services ยท 9 hours ago
Quality Assurance Specialist - (Grants Pass/Medford Area)
Grants Pass,OR,US
Full-time
Onsite
Entry Level
1+ years expPremier Community Services (PCS) delivers high-quality, person-centered care across in-home and community-based services. The Quality Assurance Specialist works alongside the Quality Assurance Manager to monitor, evaluate, and audit PCS service components, ensuring compliance with policies and regulations while recommending corrective actions as needed.
Assisted LivingCommunitiesHealth CareNursing and Residential CareService Industry
Responsibilities
Collaborate with the QA Manager to audit records (e.g. DSP and individual/family information, service agreements, medication records, progress notes, safety protocols, EVV compliance, training documentation)
Analyze audit results, identify deficiencies or trends, and prepare reports to communicate findings and propose corrective actions
Assist with onboarding and ongoing training of QA staff
Review and audit protocols and safety plans at initial creation and annually; coordinate required updates with County Managers and monitor completion
Audit progress notes, flag insufficiencies, and follow up with County Managers or QA Manager
Produce SMA quarterly reports by reviewing relevant documentation and collaborating with County Managers
Create and review Medication Administration Records (MARs); monitor and document medication irregularities (via MIRs)
Build and nurture relationships with PCS staff, community partners, and regulatory or government entities
Ensure adherence to internal safety protocols; support a safe working environment
Assist with general office tasks: answering calls, managing walk-ins, scheduling meetings, and handling email/text communications
Perform additional duties or special projects as assigned
Qualification
Required
Minimum of 1 year in Human Services
Familiarity with local human services systems and regulatory requirements
Strong problem-solving, conflict resolution, and analytical skills
Excellent written and verbal communication, including tact and diplomacy
Proficiency with Microsoft Word, Excel, and general office technology
Capability to interpret data, draw conclusions, and formulate recommendations
Ability to instruct, monitor, and evaluate others' work
Reliable transportation and willingness to travel locally or regionally
Valid driver's license, current auto insurance, and dependable personal transportation
Preferred
Experience working with clients with Intellectual and Developmental Disabilities
Company
Premier Community Services
Premier Community Services offers residential support, in-home support, agency companion programs, and supported living services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase