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Fetch 📦 · 9 hours ago

Warehouse Manager

Springfield, VA - DCA1

Full-time

Onsite

Mid, Senior Level

$63K/yr - $72K/yr

3+ years exp

Fetch Package is a fast-growing, venture-backed company transforming the way multifamily communities manage essential amenities. The Warehouse Manager will oversee the package fulfillment process, lead a team of operation associates, and ensure top-tier delivery service for residents.

Delivery ServiceLogisticsMobileReal EstateTransportation

Responsibilities

Managing the full scope of the fulfillment process at the warehouse every day

Leading a team of Warehouse Associates tackling daily fulfillment at the warehouse

Coordinating operations staff schedule

Train, assess, and improve daily performance of Warehouse Associates

Managing Delivery Driver relations including on-boarding, training, and scheduling

Triaging and dispatching Drivers into efficient delivery routes

Problem solving conflicts and as they arise and tackling ad-hoc tasks that impede the fulfillment process

Working with the Customer Service team to answer customer inquiries via call, text or email

Working closely with the Operations Manager to provide constant improvements to existing processes and the Fetch service

Organizing and maintaining package inventory using the Fetch platform

Managing maintenance of Fetch delivery vehicles

Coordinating rush deliveries and special requests to the meet the needs of Fetch residents

Providing the Fetch Experience

Qualification

Warehouse ManagementTeam LeadershipLogistics CoordinationPerformance ImprovementCustomer ServiceMulti-taskingPhysical StaminaCommunication SkillsProblem SolvingFast-paced Environment Adaptability