Jamestown · 11 hours ago
Assistant Concierge Manager
Alpharetta, GA, US
Full-time
Onsite
Mid LevelJamestown is a company that focuses on delivering exceptional experiences to its guests and residents. The Assistant Concierge Manager will provide unparalleled service, manage relationships with vendors, and support the Concierge team in creating a seamless customer experience.
Financial ServicesProperty ManagementReal EstateReal Estate Investment
Responsibilities
Develop, and retain the best ExperienceMakers that make up the Avalon Concierge team
Identify and fully develop the inventories of services provided to guests and residents of Avalon
Responsible for vetting process and agreements for third party amenity providers. Manages on-going relationships with these key vendors and contractors to ensure flawless execution of service
Partners with the Avalon Marketing team in developing and executing programs that support store sales and a unique shopping and dining experience. Attends weekly marketing meetings
Oversees the ‘surprise and delight’ offerings to guests of Avalon by supervising the Concierge responsible for this portion of hospitality
Develops relationships with Avalon's retail and office tenants and residential communities
Focus on improving existing programs while assisting in the creation of new and varied experiences that offer a fresh and inviting guest experience
Execute hospitality, marketing and event plans on property and off – often requiring evening and weekend assignments
Expertly manages administrative duties such as expense reporting and payroll and timekeeping. Manager is responsible for scheduling and time sheets
Provide leadership support for the Concierge team; including training and ongoing coaching as needed
Coordinate customer, guest, and resident’s needs with other departments as required, ensuring a seamless guest experience
Ensure uniform guidelines are adhered to by the Concierge team at all times; clean and pressed and worn in the appropriate manner. Responsible to ordering uniforms and coordinating dry cleaning
Partners with Assistant General Manager to lead Hospitality Training for operational departments monthly, as needed
Facilitate monthly Concierge meetings in order to stay informed of property changes, events, promotions, etc
Assistant Concierge Manager will work scheduled shifts in Concierge in addition to scheduled meetings with Marketing and Management teams
Coordinate the quarterly retail tenant soundbite surveys and review with General Manager, Assistant General Manager and Concierge Manager
Qualification
Required
Strong understanding and knowledge of Avalon and the Alpharetta area
Verbal Communication, Listening, Guest Service & Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Emotional Control
Organized, detail-oriented self-starter, able to work independently and part of a group
Must be flexible and able to work weekends, nights and holidays to support the property's peak hours of operation and Concierge team needs
Proactive, approachable and solution-focused
Must be able to work in a fast-paced environment, maintaining professionalism at all times
Ability to multi-task and work well under pressure
Able to push a Bell cart and lift up to 35 pounds
Standing up to 8 hours a day in an outdoor environment
Walking up to 8 hours a day
Stooping
Bending up to 4 hours a day
Working outdoors up to 8 hours a day
Ability to climb ladders and stairs
Ability to use a computer
Ability to multitask
Company
Jamestown
JAMESTOWN specializes in real estate funds, focusing on property revitalization and value enhancement.
Founded in 1983
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dana Griffin
CEO, Navy Yard Charleston; Director of Development & Construction - Northeast
Matt Bronfman
Chief Executive Officer
Recent News
Atlanta Business Chronicle
2024-02-04
San Francisco Business Times
2023-10-13
Business Journals
2023-07-21
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