Quatrro Business Support Services · 9 hours ago
Assistant Vice President-Managed Infrastructure Services
United States
Full-time
Remote
Senior LevelQuatrro Business Support Services is a technology-enabled, cloud-based outsourcing firm that focuses on finance and accounting and technology services. The Assistant Vice President will build and maintain strong relationships with enterprise clients, oversee service delivery, and lead a team of professionals to ensure high-quality service and performance.
Customer ServiceOutsourcingProfessional Services
Responsibilities
Act as the main point of contact for clients, addressing concerns, resolving issues, and proactively communicating updates
Service Delivery Oversight: Oversee the end-to-end delivery of Enterprise Managed Services, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs)
Collaborate with technical teams to develop and implement service delivery strategies that enhance efficiency and effectiveness
Team Collaboration: Work closely with cross-functional teams, including IT, operations, and support, to ensure a cohesive and collaborative approach to service delivery
Provide leadership and guidance to a team of service delivery professionals, fostering a positive and high-performance work environment
Performance Monitoring and Reporting: Implement and manage performance monitoring tools and processes to track service delivery metrics
Prepare and present regular reports to senior management and clients, highlighting key performance indicators and areas for improvement
Continuous Improvement: Identify opportunities for process optimization and improvement in service delivery
Implement best practices and lessons learned to enhance the overall quality and efficiency of Enterprise Managed Services
Qualification
Required
Build and maintain strong relationships with enterprise clients based in the Americas and EMEA
Act as the main point of contact for clients, addressing concerns, resolving issues, and proactively communicating updates
Oversee the end-to-end delivery of Enterprise Managed Services, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs)
Collaborate with technical teams to develop and implement service delivery strategies that enhance efficiency and effectiveness
Work closely with cross-functional teams, including IT, operations, and support, to ensure a cohesive and collaborative approach to service delivery
Provide leadership and guidance to a team of service delivery professionals, fostering a positive and high-performance work environment
Implement and manage performance monitoring tools and processes to track service delivery metrics
Prepare and present regular reports to senior management and clients, highlighting key performance indicators and areas for improvement
Identify opportunities for process optimization and improvement in service delivery
Implement best practices and lessons learned to enhance the overall quality and efficiency of Enterprise Managed Services
Company
Quatrro Business Support Services
Quatrro Business Support Services is a tech-enabled outsourcing firm that’s changing the way companies think about finance and accounting.
Founded in 2007
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-10-08Private Equity
Leadership Team
Ann Wilson
AVP/CFO
Shanan Egger
VP of Education NFP Vertical/ Client CFO
Recent News
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