Weee! · 10 hours ago
Customer Service Representative- Spanish
Fremont, California, United States
Full-time
Onsite
Entry Level
$23/hr - $27/hr
1+ years expWeee! is the largest and fastest-growing ethnic e-grocer in the United States, providing affordable access to exciting ethnic food. The Customer Service Representative will serve as the primary point of contact for Latino customers, addressing inquiries and ensuring a positive customer experience while leveraging fluency in both English and Spanish.
E-CommerceGroceryRetail
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, chat, and social media channels in both English and Spanish, addressing questions related to product information, order status, shipping details, returns, and refunds
Resolve customer complaints and issues efficiently, taking ownership of problems from initial contact through to resolution, and ensuring customer satisfaction is achieved
Accurately record customer interactions, inquiries, feedback, and resolutions in the company's customer relationship management (CRM) system
Collaborate with cross-functional teams, including sales, logistics, and product teams, to address complex customer issues and provide relevant customer insights
Proactively identify potential customer service trends and recommend improvements to enhance the overall customer experience for the Latino market
Educate customers on the company's products, services, policies, and promotions, tailoring communication to align with Latino cultural preferences and needs
Maintain a high level of product knowledge to provide accurate and helpful information to customers
Adhere to company customer service standards, policies, and procedures at all times
Qualification
Required
Fluency in both English and Spanish (written and spoken), with the ability to communicate clearly, professionally, and empathetically in both languages
High school diploma or equivalent
At least 1 year of customer service experience, preferably in an e-commerce, retail, or related industry
Familiarity with CRM systems (e.g., Salesforce, Zendesk) and basic computer skills (Microsoft Office Suite)
Strong customer service orientation with a passion for helping others and resolving problems
Excellent communication, interpersonal, and active listening skills
Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and adapt to changing priorities
Detail-oriented with strong organizational and time management skills
Preferred
Associate's or bachelor's degree is a plus
Knowledge of Latino culture, traditions, and consumer behavior is a significant advantage
Benefits
Comprehensive health insurance package, including medical, dental, and vision. PPO/HMO packages
401k, 4% company match
Equity and Bonus
Vacation, sick and holiday time off
Monthly mobile stipend
Monthly Weee! Points credits
Company
Weee!
Weee! is an online grocery delivery platform that offers hispanic and asian foods specialty products and everyday staples.
501-1000 employees
H1B Sponsorship
Weee! has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (31)
2024 (38)
2023 (38)
2022 (48)
2021 (44)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$862.75MKey Investors
SoftBank Vision FundDST GlobalGoodwater Capital
2022-02-28Series E· $425M
2021-03-16Series D· $315M
2020-08-17Series C· $35M
Leadership Team
Larry Liu
Founder & CEO
Recent News
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Company data provided by crunchbase