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Hy-Vee, Inc. · 9 hours ago

Coffee Shop Department Manager

Worthington, MN

Full-time

Onsite

Entry, Mid Level

$15.50/hr - $19.50/hr

1+ years exp

Hy-Vee, Inc. is a company committed to customer service and employee engagement. The Coffee Shop Department Manager is responsible for setting standards for customer service and profitability while leading the department team in creating a friendly and efficient shopping experience.

Organic Food

Responsibilities

Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork

Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders

Recruits, hires, trains, supervises, disciplines, and evaluates all department employees

Determines department goals with store director

Determines weekly work schedule and establishes a daily work plan for the department

Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment

Handles and satisfies customer issues

Communicates with employees regarding sales and ideas

Figures retail pricing and ensures correct pricing

Extends invoices, posts invoices, and oversees department bookkeeping procedures

Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads

Conducts inventory of the department

Plans displays, promotions, and determines pre-orders

Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product

Understands and troubleshoots equipment and ensures maintenance is performed

Ensures store appearance and equipment are maintained in a consistent manner

Completes and implements, successfully, from Advanced Store Training

Maintains consistent speed of service to the customer by ensuring all store-staffing requirements are met

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Ensures pricing is competitive in the market area

Attends meetings and seminars and participates in continuing education

Fills displays and works in the sales area

Unloads trucks, checks in delivered merchandise and places product in appropriate storage area

Performs departmental duties as needed

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Qualification

Customer serviceEmployee managementSanitation knowledgeInventory managementArithmetic calculationsProblem solvingCommunication skills

Required

High school or equivalent experience from on-the-job training and sanitation courses

Over one year of related work experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals and have increased contact with people

Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions