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Navigant Credit Union · 4 weeks ago

AVP/Branch Manager

South Kingstown,RI,US

Full-time

Onsite

Mid Level

3+ years exp

Navigant Credit Union is a community-focused financial institution dedicated to improving the financial well-being of families and businesses. They are seeking an AVP/Branch Manager to provide leadership in branch operations, ensuring exceptional customer service, compliance with policies, and effective team management.

BankingFinancial Services

Responsibilities

Ensures that the branch is open and ready to conduct business each business day

Responsible for general maintenance, security and safety of the branch

Oversees the ordering and verifying of currency shipments for the branch

Ensures that the branch balances all transactions at the close of each business day. May assist tellers and others to resolve adjustments

Authorizes adjustments. Maintains petty cash records. Audits safe deposit boxes

Ensures all equipment is in proper working order. Oversees department data retention

Promotes cross sales of the credit unions products and services

Supervises and directs branch personnel to ensure a trained, motivated and professional staff capable of providing efficient and effective Branch and Member services to members. Interviews, recommends for hire, schedules, assigns work to, establishes performance expectations and recommends the necessary discipline and/or discharge of subordinate staff members, while maintaining required personnel documentation. Coaches and counsels staff on an on-gong basis

Coaches and develops staff in the area of sales. Plans and conducts weekly sales meetings. Maintains target cross-sell ratio. Creates, implements, and monitors branch sales campaigns

Provides such member services as explaining savings and checking programs, opening new accounts, issuing traveler's checks, IRA's, certificates, approving checks and dealing with members with special concerns

Researches and resolves member inquiries, explains specific policies and procedures. Assists branch personnel by answering questions and resolving more complex work-related problems. Proactively identifies potential members and works to retain existing members. Ensures that branch complies with member service standards

Performs all duties of a Loan Officer. Takes loan applications, interviews member, provides disclosures, conducts credit checks, etc and ensures documentation is complete

Maintains a positive working relationship with outside vendors to resolve problems and remains current on new product development. Keeps abreast of new rules and regulations that may impact Retail Banking Operations. Ensures that the branch is in compliance

Participates in management meetings. Communicates information to subordinate staff. Participates in local civic and community organizations to seek new business opportunities

Performs other managerial and/or branch related duties as assigned by the VP- Regional Branch Manager. Performs all duties of an Assistant Manager, Member Services Representative, Head Teller, Assistant Head Teller and/or Teller as needed

Qualification

Branch operations experienceSupervisory experienceSales skillsMicrosoft Office proficiencyCommunication skillsCustomer serviceFinancial institution knowledgeProject management

Required

High school diploma or equivalent (GED) education required

Minimum 3 to 5 years progressively responsible experience in branch operations

Knowledge of teller, member service, and loan policies

Minimum two years previous supervisory experience

Must possess excellent verbal, written, telephone and interpersonal communication skills

PC proficient including Microsoft Office (Word, Excel, Outlook) and the Internet

Ability to manage multiple projects/priorities simultaneously

Ability to sell products and services and conduct business development calls on members and potential members

Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc

Travel required