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BATON ROUGE ORTHOPAEDIC CLINIC, LLC · 8 hours ago

Patient Access Representative

Baton Rouge, LA

Full-time

Onsite

New Grad, Entry Level

Baton Rouge Orthopedic Clinic is dedicated to providing a seamless continuum of health care services to maximize patients’ outcomes and convenience. They are seeking a Patient Access Representative responsible for coordinating daily administration for doctors, staff, visitors, and patients, including check-in, payment collection, and addressing patient inquiries.

Health CareMedicalWellness

Responsibilities

Greets patients or customers in a friendly and professional manner, including welcoming the patient, making eye contact, and smiling

Check-in patients for appointments

Completes the registration of the patient, explaining the paperwork to be completed to the patient if necessary

Ensures that a clear copy of the patients’ current insurance card(s) and demographic information is entered into the patients’ medical record. Prints the superbill and gives to the patient

Enters electronic messages to other departments to assist with patient flow

Directs the patient to the payment counter to collect the appropriate co-pays or balances due. Otherwise, directs the patient to the appropriate area of the clinic for the physicians/providers, nurses, and medical staff to care for the patient and document the medical record

Performs appropriate, timely, and accurate documentation in the medical record as is applicable to patient service duties

Maintains HIPAA privacy and security and provides the BROC Notice of Privacy Practices to new patients or to any person who requests it

Distributes patient satisfaction surveys as instructed by Supervisor or upon patient request

Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BROC

Qualification

Electronic practice managementScheduling softwarePatient scheduling policiesComputerized medical office workPrior scheduling experienceHIPAA complianceCustomer service