Katalyst CRO ยท 9 hours ago
HR Analyst II (HR Services Advisor)
Walkersville, MD
Full-time
Onsite
Mid LevelKatalyst CRO is a confidential company seeking an HR Analyst II to serve as the main contact for service-related inquiries from various stakeholders. The role involves ensuring the resolution of HR requests, providing outstanding customer service, and collaborating on HR projects while maintaining knowledge of business operations and HR policies.
AnalyticsBiopharmaData ManagementHuman ResourcesQuality Assurance
Responsibilities
Serve as the main contact for service-related inquiries from recruitment, managers, employees, and other HR team members
Ensure the complete resolution of HR requests, including tracking and tracing
Offer outstanding customer service by promptly resolving queries and issues, really committing to provide a high-end user experience
Stay knowledgeable about business operations, structure, and key contacts to provide ad-hoc support and advice during HR calendar events
Monitor the quality of transactional work produced by the Hubs and key HR service metrics
Offer proactive advisory services on HR processes for HR Business Partners and line managers
Maintain regular contact and conduct reviews with HR teams for assigned areas, demonstrating an awareness of business area support, site-specific strategies, and challenges
Collaborate on site-specific projects as needed, maintaining a working knowledge of global and site-specific HR policies and procedures
Qualification
Required
Bachelor's Degree or equivalent experience required, preferably in Human Resources or a related field
Outstanding customer service orientation with strong follow-up skills and attention to detail
Excellent verbal and written communication skills
Demonstrated approach to improving processes with flexibility and a willingness to learn
This role is crafted for individuals who are ambitious and determined to successfully implement HR services that make a genuine difference
Preferred
HR Certification is a plus
Proficiency in Microsoft Office products; HRIS experience (Workday) preferred
Previous experience in a human resources role, with ticket management and employee relations experience preferred
Company
Katalyst CRO
Katalyst CRO | Advancing Healthcare & Life Sciences with Expert Research & Regulatory Solutions Katalyst Healthcare & Life Sciences (Katalyst CRO) is a Global Contract Research and Knowledge Process Outsourcing Organization (CRO) dedicated to driving innovation in research, regulatory compliance, and quality excellence for pharmaceutical, biotechnology, and medical device companies worldwide.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Patil
Recruiter, Pharma/CRO Staffing Division
Recent News
2024-04-07
Company data provided by crunchbase