Plasma-Therm · 11 hours ago
Field Service Engineer - Singapore
United States
Full-time
Remote
Senior Level
5+ years expPlasma-Therm is a company that specializes in providing service on advanced equipment. They are seeking a Field Service Engineer to maintain high customer satisfaction through technical assistance, product installation, and troubleshooting at customer sites.
Consumer ElectronicsElectronicsManufacturingSemiconductor
Responsibilities
Installs, commissions, and maintains products at user’s site. Performs modifications or retrofits as needed
Demonstrates leadership and teamwork throughout all job responsibilities
Maintains complete and detailed knowledge of products and applications
Provides training for customers and others in the effective operation, calibration, and maintenance of products
Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues
Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required
Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance
Maintains accurate records and issues complete and timely reports on equipment operations
Responsible for corporate toolbox
Provides support to the factory and trade shows as required
Accumulates histories of equipment performance, commercial relationships, and commercial opportunities
Maintains contact with Field Service Coordinator to facilitate effective scheduling
Assists in technical support department by responding to customer inquiries
Other duties as assigned
It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC
Qualification
Required
Bachelor's Degree in electrical or mechanical engineering or related field
Minimum five years of related experience, or equivalent combination of education and experience
Minimum three years of experience in optics, laser, and/or semiconductor manufacturing equipment experience is required
Vacuum experience preferred
Prior experience performing multiple on-site installations required
Must possess a valid driver's license, clean driving record, major credit card (for business travel), and passport
Ability to read and interpret technical journals and reports
Ability to obtain necessary Visa(s) to support customers as assigned
Ability to compile reports and compose routine correspondence
Ability to communicate effectively with customers, and respond to common inquiries, complaints, and requests
Ability to demonstrate excellent people skills and project a professional image
Ability to effectively deal with customers and negative situations
Ability to define problems, collect data, establishes facts, and draw valid conclusion
Ability to travel extensively to support customer needs
Preferred
Vacuum experience preferred
Company
Plasma-Therm
Plasma-Therm is a manufacturer of etch and thin film deposition equipment for a number of global compound semiconductor.
201-500 employees
H1B Sponsorship
Plasma-Therm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageRecent News
GlobeNewswire News Room
2025-07-09
Company data provided by crunchbase