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Jamestown · 9 hours ago

Concierge - PART TIME

Alpharetta, GA, US

Full-time, Part-time

Onsite

New Grad, Entry Level

Jamestown is seeking a highly motivated, innovative, energetic, and organized Concierge to join the team at Avalon. The Concierge is responsible for providing exceptional customer service, acting as the main host for guests and tenants, and ensuring a memorable experience at the property.

Financial ServicesProperty ManagementReal EstateReal Estate Investment

Responsibilities

Act in accordance with the organization's policies, goals, objectives, and core values

Provide information and resources by identifying and clarifying guest needs and desires related to Avalon

Answer questions, give directions and instructions, develop inventories of services, offer commentary of previous guests, manage and screen messages

Provide services requested by acting as an intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations, and the like

Anticipating services are required by ascertaining guests' mood and style, identifying options before being asked, developing itineraries

Continuously develop knowledge of and build relationships with Avalon vendors and retailers, as well as an in-depth understanding of the Alpharetta area. Participates in educational opportunities, maintaining personal networks

Able to perform the skills of a Concierge while being a mobile presence on the property

Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Assist with the execution of Property events. Being the go-to person for event vendors during the event

Performs other related duties as assigned

Qualification

Customer ServiceMicrosoft OfficeResearch SkillsOrganizational SkillsPeople SkillsProfessionalismEmotional ControlDependabilityVerbal CommunicationListening

Required

Strong understanding and knowledge of Avalon and the Alpharetta area

Must contain a strong emphasis on customer service, a deep understanding of the area, and the ability to creatively think on one's feet

Must enjoy serving people and do so with enthusiasm and professionalism

Excellent computer skills in Microsoft Office. Basic ability to write and send professional emails

Superb verbal and written communication skills

Organized, detail-oriented, self-starter, able to work independently and as part of a group

Expert researching skills, including print and electronic

Proactive, approachable, and solution focused

Must be able to work in a fast-paced environment

Must be open to change and able to adapt quickly to new directives

Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action-Oriented, Interpersonal Savvy, Professionalism, Emotional Control, Dependability

Must uphold uniform and cleanliness standards

Evening and weekend shifts are required

Members of the Concierge team must be multitaskers and team players with a positive attitude and demonstrate flexibility

The ideal candidate must be adaptable and organized, with strong prioritization and time management skills

Must be 21 years of age or older