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Ingles Markets, Inc. · 11 hours ago

Front Supervisor PT

Landrum - Store 205: 1851 Hwy. 14E (at I-26) Landrum SC 29356

Full-time

Onsite

New Grad, Entry Level

Ingles Markets, Inc. is a regional grocery store chain that values leadership, safety, and customer satisfaction. The Customer Service Manager is responsible for supervising front-end operations and ensuring high standards of customer service in the store. This role involves directing front-end activities, assisting cashiers, and maintaining efficient service during busy periods.

Retail

Responsibilities

Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly

Ensure proper bagging procedures and carryout service for purchases, especially orders over $100, in accordance with the 100 @100 policy

Open additional registers whenever three or more customers are in line to minimize wait times

Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs

Assist with all types of sales transactions (e.g., Accounts Receivable, Food Stamps, WIC, coupons, checks, gift certificates, gift cards) in strict compliance with company policies

Process Western Union and Money Order transactions

Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files

Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests, as needed

Enforce dress code and monitor breaks per company and federal guidelines

Ensure associates do not eat or drink at registers and that return-to-stock items - especially perishables - are handled promptly

Use override key only in compliance with company policy