Jobs via Dice ยท 15 hours ago
FULL TIME IT Desktop Support Specialist - Onsite 5 days/week - Intune Patching, Shell Scripting
Boston, MA
Full-time
Onsite
Mid, Senior Level
$60K/yr - $85K/yr
7+ years expYoh - A Day & Zimmerman Company is a leading global staffing company seeking an IT Desktop Support Specialist. This role involves providing exceptional technical support to employees worldwide, managing desktop support, vendor coordination, and project work such as software rollouts and process automation.
Computer Software
Responsibilities
Provide deskside and remote support for employees, resolving incidents related to hardware, software, mobile devices, and collaboration tools
Install, configure, and maintain operating systems, Microsoft 365 applications, and standard business software
Troubleshoot complex issues involving Windows, Microsoft 365 (Teams, Outlook, SharePoint, OneDrive), Azure AD, Azure Virtual Desktop, and networking components
Support AV/conference room systems, ensuring reliable video and audio performance
Manage onboarding and offboarding tasks, including device setup, access control, and provisioning
Deliver prompt, professional, and courteous communication with end users until resolution is achieved
Qualification
Required
7+ years of relevant experience in a customer-facing role with a strong track record of achievement and demonstrated technical leadership and mentorship capability
MUST HAVE - Intune Patching, Shell Scripting and strong overall IT Desktop Support experience
Strong scripting and automation experience (PowerShell, Bash, or Python)
Deep expertise in Microsoft 365 (Outlook, Teams, SharePoint, Intune, OneDrive), Azure AD, and Windows 11
Proficiency with Windows and mobile device management (Intune)
Familiarity with networking fundamentals (VPN, DNS, DHCP, switches, and wireless troubleshooting)
Experience supporting AV/conference room technologies (Zoom, Cisco, Crestron)
Familiarity with endpoint security and management tools (Defender for Endpoint, CrowdStrike, SentinelOne)
Experience with monitoring and deployment tools such as Microsoft Endpoint Analytics, Autopilot, SCCM, Datadog, or LogicMonitor
Excellent communication and problem-solving skills, with the ability to clearly explain complex technical topics
Customer-focused approach with exceptional attention to detail and follow-through
Proven reliability, accountability, and ability to work independently within a global team structure
Experience mentoring or providing technical guidance to other support staff
Advanced PowerShell scripting for automation of M365, Intune, and Azure AD tasks
Familiarity with API integrations, workflow automation, and version control (Git/GitHub)
Experience with endpoint and identity management (Conditional Access, MFA, Azure AD roles)
Experience within the Financial Services Industry
Preferred
Microsoft Certified: Power Automate RPA Developer Associate (preferred but not required)
Benefits
Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Referral Bonus Programs
Certification and training opportunities
Company
Jobs via Dice
Welcome to Jobs via Dice, the go-to destination for discovering the tech jobs you want.
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase