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Steinman Communications · 15 hours ago

Susquehanna Printing Company- FT Customer Service Representative Circulation

Lancaster, PA

Full-time

Onsite

New Grad, Entry Level

Steinman Communications is seeking a Customer Service Representative for Susquehanna Printing Company, which has a rich history in printing since the mid-1860s. The role involves providing customer service to customers and circulation carriers through inbound and outbound phone calls, while maintaining professional standards and accuracy in service delivery.

Information ServicesMarketingNewsPrinting

Responsibilities

Work well with staff and supervisors

PC computer operations and software products such as Newzware

Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances

Inbound and outbound telephone responsibilities

Follow all Standards and Acceptance guidelines and memos

Know and understand all rates pertinent to the products and programs you sell

Maintain acceptable production and accuracy levels

Serve the needs of carriers and news dealers so they can meet customer expectations

May complete recurring reports, standard form letters and memos

May assist Circulation District Managers or management with project needs

Ability to work in a fast-paced environment