Hyatt · 9 hours ago
Senior Manager - HR Field Operations - Lifestyle (Based in Austin, TX)
Austin, TX
Full-time
Onsite
Senior Level, Lead/Staff
$101K/yr - $145K/yr
10+ years expHyatt is a leading company in hospitality, committed to creating a culture of care. They are seeking a Senior Manager, HR Field Operations to support leaders across their Lifestyle portfolio, ensuring alignment of hotel cultures with brand DNA and driving exceptional guest experiences.
HospitalityInformation TechnologyTravel
Responsibilities
Partner with Field Operations leadership and regional teams to embed people strategy into business strategy—ensuring each hotel’s HR approach reflects the unique ethos of its brand
Champion the creation and sustainment of vibrant, care-based cultures that are locally authentic and brand-guided. Hold HR leaders accountable for cultivating environments that reflect the spirit of each Lifestyle brand
Support property HR leaders in maintaining rigorous compliance standards. Collaborate with GMs to ensure HR teams are delivering on operational and regulatory expectations
Work closely with the Americas HR Regional team to drive adoption of regional and global HR strategies. Identify gaps, surface resource needs, and ensure alignment with brand and business priorities
Collaborate with the RVP of HR and Americas HR Support Teams to identify trends and leverage data to mitigate risk and enhance the colleague experience
Lead or support complex colleague relations matters, including investigations and escalations, with a focus on fairness, empathy, and brand-aligned resolution. Participate in GM onboarding and performance planning in partnership with Field Ops leadership
Identify and nurture high-potential HR talent across the Lifestyle portfolio. Support succession planning and leadership development that reflects the future needs of our brands
Partner with Field Operations leaders to support GM performance management and development, ensuring alignment with brand standards and leadership expectations
Collaborate cross-functionally with corporate teams (e.g., Legal, Labor, Risk, HRIS, Benefits, WFM) to ensure property HR leaders are informed and aligned on local labor legislation and market trends. Act as a connector between field and corporate, helping translate evolving requirements into actionable, brand-aligned practices that enhance the colleague experience
Guide and support property HR leaders through thoughtful, intentional, and proactive people strategies—including organizational design, change management, job redesigns, role eliminations, and wage planning. Ensure these efforts are executed with care, compliance, and alignment to both brand identity and business goals, including legal review and strategic communication planning where applicable
Provide day-to-day support for HR Hub operations, including payroll review, colleague engagement, and employee relations—ensuring seamless execution that supports brand experience
Qualification
Required
10+ years of progressive experience in Human Resources, with at least 2 years in a senior leadership role and a demonstrated track record of success and ideally in hospitality, lifestyle, or brand-led environments
A people-first leader who sees culture as a competitive advantage and believes the best results come from inspired teams
Someone energized by times of change, viewing them as opportunities to simplify, strengthen, and elevate how we work together
A connector who thrives in collaborative, creative environments and builds trust with leaders and colleagues at every level
Passionate about hospitality, lifestyle, and shaping experiences that are both distinctive and deeply human
Experience leading sensitive investigations and resolving complex colleague issues
Deep understanding of HR compliance, employee relations, and organizational development
Well-developed business and financial acumen with the ability to create and execute strategy to drive results
Strong interpersonal and cross-cultural communication skills
Bilingual fluency in English and Spanish (spoken and written)
Understanding of Latin American cultural norms
Confident, composed and persuasive executive presence with the ability to influence key stakeholders
Proven cultural and change management experience
Proficiency with Microsoft Office
Familiarity with HR operating systems (e.g., EIS, UKG/Kronos/Dimensions, Taleo)
Ability to travel as required
Preferred
Bachelor's degree in Human Resources, Hospitality, or a related field
SHRM-SCP or other professional HR certification
Experience with a variety of property sizes and types
Experience working in LAC
Multi-property experience
Benefits
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off
Medical
Dental
Vision
401K with company match
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
SVP Operations- North America
Recent News
Portugal Business News & Insights | Portugal Resident
2025-12-20
Essential Business
2025-11-29
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