Apply on Employer Site

UNC Health · 8 hours ago

Administrative Associate

Raleigh, NC

Full-time

Onsite

Entry Level

$17.94/hr - $25.25/hr

1+ years exp

UNC Health is an inclusive organization with over 40,000 diverse employees focused on improving health and well-being in their communities. The Administrative Associate will interact with patients, schedule appointments, verify insurance information, and manage administrative tasks while ensuring compliance with policies and regulations.

Addiction TreatmentHealth CareHealth DiagnosticsHospitalNon ProfitWellness

Responsibilities

Interact with patients, visitors, and staff while complying with all UNC Health policies, HIPAA regulatory guidelines and departmental policies. Assist and respond to customer inquiries and needs in person, by phone, and/or electronic communication

Schedule and reschedule appointments, check in/check out all appointments, assist patient with use of kiosk if applicable, collect copayments, pre payments, and prior balances owed. Balance cash drawer, reconcile discrepancies, and secure cash payments and checks. Ensure compliance with revenue cycle and financial audit requirements

Verify demographic and insurance information and run insurance eligibility either before appointment or when patient is present. Scan insurance cards, photo ids, and forms. Prepare, educate, and collect patient signatures on required forms (MSPQ, Site of Service, GCT, NPP, etc.) Protect, store, and dispose of PHI as necessary. May contact insurance companies directly to verify/determine eligibility

May perform complex scheduling of patient appointments, often including a series of coordinated or linked appointments and/or ensuring particular time parameters are met. Scheduling from referral and orders as appropriate

Handle incoming calls and directing appropriately. Respond to staff messages, Epic secure chat, and emails. Attend staff and clinic meetings and manage multiple workqueues

May train others using written or verbal communication, Coordinating and completing special projects independently or in cooperation with other groups as assigned, schedule interpreter services or patient transport needs, and other administrative duties as assigned

Qualification

Microsoft OfficeScheduling SystemCustomer FocusConflict ResolutionCoachabilityAccountabilityFiscal ResponsibilityTechnical Expertise

Required

High School diploma or GED

One (1) year of clerical or administrative experience

If Bachelor's degree, no years of experience is required

If Associate's degree, no years of experience is required

Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems

Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents

Demonstrates the ability to learn and master the scheduling system

Coachability: Receptive to feedback, willing to learn and embraces continuous improvement

Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements

Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer

Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation