Client Support Specialist jobs in United States
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TabaPay ยท 11 hours ago

Client Support Specialist

positionPalo Alto, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$70K/yr - $70K/yr
date1+ years exp

TabaPay is a leading company in the digital payments sector, helping Fintechs move money efficiently. The Client Support Specialist will ensure client satisfaction by troubleshooting issues and maintaining strong relationships with clients.

Financial ServicesFinTechPayments
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H1B Sponsor Likelynote

Responsibilities

Handle escalated client issues and complaints, ensuring swift resolution and client satisfaction
Helps improve the support process; provides recommendations and feedback to other team members
Maintains excellent communication with customers, escalates issues when needed
Collaborate with internal stakeholders to address complex or technical issues, driving them to a satisfactory resolution
Act as a liaison between clients and internal teams, effectively communicating client needs and requirements
Be an advocate for clients internally and help us ensure a best-in-class client experience
Create and maintain documentation and processes to support our clients' success
Develop a deep understanding of our products and services, and stay up to date on industry trends and developments

Qualification

Customer support experienceZendeskProblem-solving skillsFintech knowledgeInterpersonal skillsAnalytical skillsJIRACommunication skillsFast-paced environment

Required

Minimum of 1-2 years of experience in a customer support or account management role
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
Previous experience with Zendesk, JIRA, or similar ticketing systems
Strong problem-solving and analytical skills, with the ability to quickly identify issues and develop effective solutions
Comfortable working in a fast-paced, dynamic startup environment, with the ability to manage multiple projects and priorities simultaneously

Preferred

Nice-to-have understanding of the fintech and payments landscape, including industry trends, regulations, and best practices

Benefits

100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
Employer 401K Matching
Generous and Flexible PTO

Company

TabaPay

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TabaPay is the easiest way to disburse, collect and transfer funds between accounts instantly
dateFounded in 2017
location
Mountain View, California, USA
people-size51-200 employees
web-link
https://www.tabapay.com

H1B Sponsorship

TabaPay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (9)
2022 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
Key Investors
SoftBank Vision Fund
2022-03-01Series A

Leadership Team

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Manoj Verma
CRO & Co-Founder
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Rodney Robinson
Co-Founder, President
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Recent News

Innovative Payment Solutions
IPSI today announced that it has entered into a Referral and Partnership Agreement with TabaPay, Inc., a leading real-time payment network
2025-10-23
PYMNTS.com
Visa Tells Issuers to Fund Accounts in Real Time or Lose Customers
2025-10-20
Google Patent
Authentication system and method
2025-05-05
Company data provided by crunchbase