ScriptPro · 10 hours ago
Technical Analyst, Pharmacy Support-Remote [Sa-W 11a-9:30p CST]
United States
Full-time
Remote
Mid Level
$24/hr - $27/hr
3+ years expScriptPro is a company focused on revolutionizing the pharmacy industry through innovative technology solutions. The Pharmacy Support Analyst role involves troubleshooting and maintaining ScriptPro systems, as well as providing customer support for technical issues related to software and hardware.
Health CareMedicalRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Conduct technical analysis and review of system performance
Troubleshoot issues with proprietary software, third party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, Windows O/S, SQL database, and pharmacy operations workflow
Research required information using available resources including internal knowledge base articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
Deliver service and support to end-users through automated call distribution phone software and Oracle Service Cloud chat and email support simultaneously
Work a queue of tickets based on priority and impact to the customer
Recommend workflow changes based on pharmacy needs and recommended best practices
Organize ideas, updates, and resolutions in a manner appropriate to the intended audience and situation via oral and written communications with a high level of data quality
Clearly communicate troubleshooting steps, ideas, workflow steps, and processes to end users
Build customer relationships through providing superior customer service
Document all job functions using Siebel with a high level of data quality
Proactively monitor systems for performance and connectivity to minimize or eliminate downtime
Coordinate support for onsite field technicians and shipment of parts to sites
All candidates must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area
Perform other duties as assigned by a supervisor or manager
Qualification
Required
An associate degree in computer science or a related field is preferred
3+ years experience with Windows OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting
Advanced knowledge of desktop and peripheral hardware troubleshooting
Experience supporting proprietary software applications
Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or Windows Remote Desktop, etc
Working knowledge of connectivity and networking concepts
Intermediate knowledge of SQL databases and query syntax
Experience using help desk ticketing systems (Oracle, Siebel, or other CRM systems)
Experience with SLA-driven resolution environments
Efficient typing skills are a must; candidate must be able to type 50 WPM
Positive attitude, drive, and tenacity
Ability to thrive in a position supporting a constantly evolving and growing industry
Excellent written and verbal communication skills
Ability to multitask with varying priorities, while still maintaining a high attention to detail
Exemplary attendance, reliability and punctuality
Outstanding customer service skills
Strong problem-solving and analytical skills
Preferred
Knowledge of healthcare or pharmaceutical industry emphasis in outpatient pharmacy practice
Experience working with inventory suppliers to place orders
IT Certification (A+, MCITP Windows OS, Network +, etc.)
Pharmacy operations knowledge
Benefits
Medical
Dental
Vision
Short-Term Disability
Company Paid Life Insurance & Long-Term Disability
24/7 on campus Gym
Vitality Wellness Program that helps lower your premium costs
Paid Time Off (PTO)
Parental Leave
Nine (9) paid holidays
Paid volunteer hours
Employee Assistance Program
Company-sponsored events and team-building activities
401(k) Retirement Plan with company match
Financial investment services
Employee discounts on products and services
Company
ScriptPro
Scriptpro LLC develops, provides, and supports robotics-based management, workflow, and telepharmacy systems for pharmacies worldwide.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Coughlin
President and CEO
Tracy Thomas
President
Recent News
2025-08-19
2025-07-04
Company data provided by crunchbase