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Patterson Companies, Inc. · 8 hours ago

Service Technician

Bakersfield, CA

Full-time

Onsite

New Grad, Entry Level

$22.60/hr - $27.64/hr

Patterson Companies, Inc. is focused on providing the best products and services to the animal and oral health markets. They are seeking a motivated Service Technician to join their Dental Service team, responsible for installing and repairing dental equipment while providing excellent customer service. The role involves training under mentors and requires strong mechanical aptitude and communication skills.

Health CareMedical DeviceVeterinary

Responsibilities

Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training

Follow checklists, ensuring all critical parts are examined

Demonstrate knowledge on the installation procedures and jobsite protocol

Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis

Perform other duties as assigned

Supports customer needs through responding in a timely and professional manner

Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner

Builds and maintains customer relationships through follow-up and courteous and approachable interactions

Understands and conveys information to our customers

Listens attentively and asks questions when necessary

Uses general terminology to explain technical aspects of using technology to a non-technical audience

Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities

Anticipates problems and customer needs and goes beyond training to find answers

Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues

Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships

Determines parts, supplies or tools needed to complete service requests

Manages vehicle inventory and restocks as necessary

Safety is a primary focus for the Patterson Dental service department

Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle

Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road

Qualification

Mechanical aptitudeCustomer serviceProblem-solving skillsBasic computer skillsCommunication skillsInventory managementMicrosoft OutlookMicrosoft ExcelMicrosoft TeamsWork ethicInterpersonal skillsOrganization skills