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interos.ai · 8 hours ago

Senior Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $135K/yr

6+ years exp

Interos.ai is defining the category of supply chain risk intelligence, building the world’s most trusted and transparent supply chains. As a Senior Customer Success Manager, you will drive customer outcomes and long-term value across Interos’ government and defense portfolio, owning the full customer journey from onboarding to renewal and expansion.

Artificial Intelligence (AI)Cyber SecurityMachine LearningRisk ManagementSaaSSupply Chain Management

No H1B

Responsibilities

Own and lead goal-driven customer programs across the full lifecycle for a portfolio of public sector and DoD customers

Build and maintain deep, multi-level stakeholder relationships, aligning Interos deliverables to customer mission objectives and operational requirements

Define what success looks like for each customer, align on outcomes, and measure performance against agreed success metrics

Develop a deep understanding of customer use cases, industry dynamics, and government constraints to serve as a trusted advisor

Lead engagement planning, services coordination, risk identification, and issue resolution to ensure predictable, high-quality delivery

Act as the voice of the customer internally, advocating for customer needs and driving alignment across teams

Evangelize Interos capabilities within customer organizations to expand adoption and long-term value

Collaborate with peers and project leads to align resources, manage engagement profitability, and support strategic account objectives

Provide clear, consistent customer communication, including executive updates, status reporting, and escalation management

Contribute to Customer Success best practices, playbooks, and methodologies that improve team effectiveness

Proactively manage account health, renewal readiness, and risk mitigation plans to ensure strong retention outcomes

Partner with Sales to provide insights on customer health, identify expansion opportunities, and support account growth

Build strong customer advocates and champions who actively promote Interos within their organizations

Own Client Net Promoter Scores (NPS) for assigned engagements and drive continuous improvement

Design and implement Customer Success initiatives that improve the customer experience and scale with the organization

Qualification

Customer Success ManagementSaaS ExperienceStakeholder EngagementGovernment Procurement KnowledgeTechnical Product KnowledgeRelationship ManagementProject ManagementAnalytical SkillsCommunication SkillsPresentation Skills

Required

6+ years of experience in Customer Success, Account Management, Consulting, Project Management, or Engagement Management within a SaaS or technology environment

Experience working with the Department of Defense, Federal agencies, or public sector organizations

Understanding of government procurement cycles, budget processes, and operational constraints

Proven ability to manage complex, strategic customer relationships and drive measurable outcomes

Hands-on, execution-oriented mindset with the ability to quickly learn and deeply engage with technical products

Exceptional verbal and written communication skills, with confidence engaging senior IT leaders, Program Managers, and VP/C-level stakeholders

Strong presentation, organization, and prioritization skills

Analytical and detail-oriented with a data-driven approach to problem solving

Self-starter who thrives in a fast-paced, high-growth startup environment

Passion for customer success and delivering high-quality, mission-critical outcomes

Embodies a hungry, humble, and smart mindset, driven to learn, collaborative by nature, and focused on delivering impact