Harper Jeep Ram Chrysler Dodge · 9 hours ago
Service Writer
Alcoa, TN, 37701, US
Full-time
Onsite
Mid LevelHarper Jeep Ram Chrysler Dodge is seeking a seasoned Service Writer to join their team. The role involves meeting with customers to determine their service needs, providing excellent customer service, and overseeing quality control in a fast-paced automotive environment.
AutomotiveCustomer ServiceRetail
Responsibilities
Meet with customers and determine their needs for repair and/or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
Increase profitability by maximizing sales & executing retail promotions
Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Qualification
Required
Valid driver's license & clean driving record
Automotive service advisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers/business machines
Benefits
Medical, Dental, and Vision Insurance
401(k) Plan
Short & Long Term Disability
Employer Paid Life Insurance
Paid Holidays
Paid Vacation
Paid Sick Time
Paid Birthdays
Paid Training
Opportunities for Advancement
Closed Sundays
Healthy Work/Life Balance
Company
Harper Jeep Ram Chrysler Dodge
We are proud to have the most knowledgeable and honest staff in the nation.
Founded in 1981
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase